Network Engineer- Enhanced Distance Support

SAIC; Norfolk (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

SAIC is seeking a dedicated Enhanced Distance Support Network Engineer to join the TACNET CB-ISEA team and provide Tactical Networks Remote Assistance (TNRA) to fleet units. This is an onsite role at NIWC-LANT in Norfolk, VA, with up to 10% travel.

The engineer will perform remote troubleshooting, documentation, and mentorship while ensuring aligned support strategies and timely issue resolution for CANES networks.

Qualifications

• Bachelor's degree and 2+ years related military network experience; Master's degree allowed with 0 years experience.
• U.S. citizenship is required.
• Active Secret clearance to start is required.
• DoD IAT-II certification required.
• Security certification (Security+, CASP, etc.) and OS certs (CCNA, Linux+, MS Server 2019+, VMware, etc.) are required or obtainable within 6 months.

Responsibilities

• Provide TNRA remote network support for CANES variants (NIPR/SIPR) across fleet units.
• Perform remote troubleshooting and review CICDs, IETM, ECRs, Master DSRs, and CMPRO.
• Escalate unresolved issues to Sustainment Engineering after exhaustive troubleshooting.
• Coordinate with SMEs and stakeholders to resolve fleet issues and refine support processes.
• Author Daily Status Reports (DSRs) and ensure document quality within HELIX.
• Maintain ticket records and assist with on-deck skill maintenance for PMW-160 baselines.
• Mentor new EDS technicians during onboarding and training.

Skills

Troubleshooting

Communication

Teamwork

Proactivity

Adaptability

Detail-oriented

Education

Bachelor's degree

Master's degree

Tools

CANES

VMware

Job description

SAIC is seeking a dedicated an Enhanced Distance Support Network Engineer to join our TACNET CB-ISEA team and permanently support the Enhanced Distance Support (EDS) Team. This is an ONSITE role at the Naval Information Warfare Command, Atlantic (NIWC-LANT) Building V53 in Norfolk, VA. The ideal candidate will be responsible for providing Tactical Networks Remote Assistance (TNRA) to fleet units, ensuring effective and timely network support operations. This position involves working closely with various stakeholders, including shipboard personnel and leadership, to align support strategies with operational goals and maintain a unified approach to problem resolution.

Up to 10% of travel throughout the year.

JOB DUTIES

• Remote Network Assistance: Provide expert TNRA to unit and force level ships, covering all variants of CANES (SW1-4 and future SW5) for both NIPR and SIPR networks utilizing approved remote administration tools in accordance with the Concept of Employment (CONEMP).
• Troubleshooting and Problem Resolution: Utilize approved management tools to perform troubleshooting remotely, equivalent to what can be done on a management laptop on deck. Review CICDs, IETM, ECRs, Master DSRs, Other DSRs, SAILOR, and CMPRO for previous resolutions.
• Escalation Handling: Work with EDS Leads to identify and elevate unresolved issues to Sustainment Engineering after exhausting all troubleshooting efforts.
• Coordination and Communication: Work with other Subject Matter Experts (SME) from various Functional Areas and stakeholders to ensure coordinated effort to resolving fleet unit issues. Establish feedback loops with shipboard personnel to continuously refine the support process.
• DSR Authoring and Document Quality Assurance: Author Daily Status Reports (DSRs) and provide quality assurance for documents created by teammates, ensuring accuracy and effectiveness in support strategies.
• Documentation and Reporting: Maintain detailed records of trouble tickets and resolutions within HELIX, providing guidance and support throughout the trouble ticket resolution process of those assigned.
• On-Deck Support for Skillset Maintenance: Ability to support on-deck efforts as needed, with a focus on maintaining and updating skill sets in alignment with future baselines of PMW-160 systems.
• Mentorship and Training: Assist with the onboarding process for new Enhanced Distance Support (EDS) technicians by providing hands-on familiarization with EDS tools and technologies. Act as a mentor by guiding and supporting junior team members through their initial training and integration into the team, ensuring they are well-equipped to perform their roles effectively.

REQUIREMENTS

• Bachelors and two (2) years or more of related experience; Masters and 0 years experience. An additional four years of experience may be applied in lieu of a Bachelors. 4 + years' experience in a military network environment directly related to the proposed area of responsibility.
• Must be a U.S. Citizen.
• Must have an Active Secret Clearance to start.
• Must be DoD IAT-II Certified.
• Requires a Security certification (Security+,. CASP, Etc.) as well as an Operating System certification (CCNA, Linux+, Microsoft Server 2019+, VMWare, etc.). If you do not have both certifications must be able to obtain them within 6 months of hire.

DESIRED SKILLS

• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and in fast-paced environments.
• Proficiency with network management tools and remote assistance technologies.
• Knowledge of CANES systems and Navy network environments is a plus.
• Team Player: Capable of working effectively within a team and with diverse stakeholders.
• Proactive: Ability to proactively identify and address potential issues.
• Adaptable: Comfortable with rapidly changing environments and requirements.
• Detail-Oriented: Strong attention to detail in documentation and problem resolution.