Tables Games Supervisor Tier I

Paycom - ATS; Loleta (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Bear River Casino Resort in Loleta, CA is seeking an entry level Supervisor to oversee Table Games Dealers and ensure the security of casino assets while delivering strong customer service.

Responsibilities include coaching dealers, supervising pit operations, learning policies (Title 31), opening/closing tables, and monitoring player activity. Must complete dealer school and have 3 months dealing experience or 2 years table games experience.

Qualifications

• Customer service skills and ability to supervise staff.
• Familiarity with Title 31 policies (SARC, CTRC, MTL).
• Ability to open/close tables and supervise pit operations.

Responsibilities

• Strong customer service skills.
• Ability to supervise employees and coaching/corrective counseling.
• Stay alert, in proper position, and on task in your pit.
• Assist dealers and players to minimize dead time on tables.
• Other duties may be assigned.

Skills

Customer service

Supervisory skills

Table games knowledge

Observation skills

Compliance knowledge

Reading rules

Education

Dealer school completion

Table Games experience

Tools

Table Manager program

Policy manuals

Job description

Job Details

Job Location: Loleta, CA 95551, Position Type: Full Time, Education Level: Not Specified, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, Tribal Preference will be given in accordance with BRBRR Act Relating to Employment

POSITION SUMMARY

Entry level Supervisor responsible for the security of casino assets, customer service, and the supervision of Table Games Dealers assigned to specific table games.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strong customer service skills.
• Ability to supervise employees and offer coaching and corrective counseling.
• Stay alert, in proper position, and on task at all times in your pit.
• Assist dealers and players as needed to keep dead time on the tables to a minimum.
• Other duties may be assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES

The supervision and responsibility for Table Games Dealers and the security of the tables with in your designated pit.

Qualifications

• To perform this job successfully, an individual must be able learn and perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
• Must learn all policies and procedures for the table games in the pit you are supervising.
• Must read and study the Table Games Supervisor Manual.
• Study and grow your knowledge of Title 31 policies including SARC reporting, CTRC, and the MTL.
• Must learn all of the reasons Surveillance needs to be contacted.
• Must learn and memorize all Jackpot thresholds.
• Must learn how to open tables, close tables, send fills/credits, fill out an NOA, and count down a table.
• Must learn the Table Manager program, and how to properly rate players.
• Must learn how to issue comps with a Tier II or Tier III Supervisors approval.
• Must learn how correct basic floor calls on all tables assigned.
• Must learn how to access and utilize the Black Book and Corrective Counseling forms.
• Must learn the dealer rotation and how to adjust it when needed for the pit you are assigned.
• Must learn table limit spreads for the pit you are assigned.
• Must learn the time limits on the playing cards and when to cancel them out.
• Must learn signs of a possible card counter and advantage player.
• Must learn and have an understanding of Basic Strategy on games assigned and pass a test with 75% accuracy.

EDUCATION/EXPERIENCE

• Must pass the dealer school and have a minimum of three (3) months dealing experience in the previous 12 months, or have two (2) years of Table Games experience in the past three (3) years.
• Previous Table Games dealing and/or Supervisor experience at another casino can qualify for Tier I Supervisor and is at the discretion of the Table Games Manager.

CERTIFICATES, LICENSES, REGISTRATIONS

None

COMPUTER OPERATIONS

Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Ability to operate standard office equipment (copier, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Casino Resort.
• Provide leadership to others through example and sharing of knowledge/skill.
• Must be able to work all shifts, weekends, holidays & special events as needed.
• Ability to see color and hear in a loud environment.
• Ability to work late with mental clarity.
• Must be able to stand for long periods of time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Abilities

• Lift/Carry
• Push/Pull
• Stand
• C
• 10 lbs or less
• C
• 12 lbs or less
• O
• Walk
• C
• 11-20 lbs
• O
• 13-25 lbs
• N
• Sit
• N
• 21-50 lbs
• O
• 26-40 lbs
• N
• Handling/Fingering
• F
• 51-100 lbs
• N
• 41-100 lbs
• N
• Reach Outward
• O
• Over 100 lbs
• N
• Reach Above Shoulder
• O
• Climb
• O
• Crawl
• O
• Bend
• O

Specific vision abilities required by this job include

close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate with loud music at times.

This is not a smoke free workplace. Although we employ state of the art filtration systems, cigarette smoke is in the environment. Employee smoking is only permitted in designated employee areas during working hours.