Three Rivers Eatery Supervisor Tier II

Paycom; Loleta (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Bear River Casino Resort seeks a capable Front-of-House Supervisor to oversee Three Rivers Eatery staff, ensure smooth dining room operations, and train team members for consistent service. You will help with staffing, scheduling, and maintaining professional, clean dining areas.

The role requires hospitality experience, supervisory skills, and the ability to work all shifts, including weekends and holidays. A driver’s license, Food Handlers, and RBS certifications are expected.

Qualifications

• High school diploma or GED required.
• 2+ years in hospitality with at least 2 years in a supervisory/managerial role.
• Knowledge of cashier procedures and point of sale systems.
• Understand food quality and consistency standards.
• Ability to train all staff positions.
• Able to handle money accurately.

Responsibilities

• Supervise service staff and kitchen team.
• Handle customer complaints and resolve issues.
• Train new employees and oversee ongoing training.
• Ensure food quality and timely service.
• Communicate with outlet/bar managers about issues.

Skills

Leadership

Customer service

Staff training

Team management

Education

High school diploma or GED

Tools

POS systems

Job description

Job Details: Job Location: Loleta, CA 95551, Position Type: Full Time, Education Level: Not Specified, Travel Percentage: None, Job Shift: Any, Job Category: Restaurant - Food Service, Tribal Preference will be given in accordance with BRBRR Act Relating to Employment

POSITION SUMMARY

Supervises Three Rivers Eatery front of the house employees and customer service. Inventories, restocks, and keeps dining room operation running smoothly and will assist in all jobs when needed. Oversees the operation, ensuring the utmost in efficiency and service. Conducts ongoing training to ensure utmost guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises service employees and kitchen staff.
• Handles customer complaints.
• Trains new employees and supervises ongoing training.
• Makes sure food products are up to standards and served on time.
• Communicates with the outlet manager regarding all issues and observations.
• Communicates with the Bar manager about all bar issues.
• Promotes positive public relations.
• Ensures proper staffing and scheduling.
• Ensures dining room is kept professional, neat, and clean.
• Informs staff of daily specials and special events, programs, or new policies.
• Fills in for all other positions if necessary.
• Performs other job-related duties as assigned.
• Ensures all policies and procedures are enforced at all times. Communicates when policies are not working.
• Works with Outlet Manager on budgets and ensures staffing levels remain within budgets.
• Ongoing training of Tier I Supervisors for career path development.
• Other duties may be assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES

In the absence of the Outlet Manager, supervisor has authority over all Three Rivers Eatery operations. May conduct disciplinary reviews at level one and two. Consults with Outlet Manager for disciplinary actions above level 2.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION / EXPERIENCE

• High school diploma or GED equivalent,
• Two (2) years' experience in a hospitality environment with at least two (2) years managerial or supervisory experience.
• Knowledge of cashier procedures including point of sale systems.
• Knowledge of standards including food quality and consistency requirements.
• Capable of training all staff positions.
• Able to handle sums of money accurately.
• Able to work well with subordinates and management.

CERTIFICATES, LICENSES, REGISTRATIONS

• Shall possess a valid driver's license and be insurable by agencies insurance.
• Must provide or obtain a Food Handlers certification upon hire and maintain during employment.
• Must provide or obtain the Responsible Beverage Service (RBS) certification and maintain during employment.

COMPUTER OPERATIONS

Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Ability to operate standard office equipment (copier, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Casino Resort.
• Provide leadership to others through example and sharing of knowledge/skill.
• Must be able to work all shifts, weekends, holidays & special events as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

PHYSICAL ABILITIES

• Lift/Carry
• Push/Pull
• Stand – F
• 10 lbs or less – F
• 12 lbs or less – F
• Walk – F
• 11-20 lbs – O
• 13-25 lbs – F
• Sit – O
• 21-50 lbs – O
• 26-40 lbs – O
• Handling/Fingering – F
• 51-100 lbs – N
• 41-100 lbs – N
• Reach Outward – F
• Over 100 lbs – N
• Reach Above Shoulder – O
• Climb – N
• Crawl – O
• Squat or Kneel – F
• Bend – F

SPECIFIC VISION ABILITIES REQUIRED

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

This is not a smoke free workplace. Although we employ state of the art filtration systems, cigarette smoke is in the environment. Employee smoking is only permitted in designated employee areas during working hours.

ACKNOWLEDGMENT

I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

Bear River Casino Resort and The Bear River Band of The Rohnerville Rancheria has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Bear River Casino Resort as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.