SURVEILLANCE AGENT

Paycom - ATS; Loleta (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Bear River Tribal Gaming Agency in Loleta, CA seeks a Surveillance Agent to monitor CCTV and audio equipment, dispatch routine activities, and ensure safety of patrons, employees, visitors, and assets. The role requires familiarity with gaming regulations and reporting of irregularities to supervisors.

Candidates must understand casino games, perform routine surveillance, and maintain confidentiality. The position is full-time/part-time, with hourly compensation and standard gaming-industry

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.

Responsibilities

• Operate CCTV and related surveillance equipment and perform floor observations as needed.
• Monitor activity for compliance with gaming policies and procedures.
• Dispatch information from monitoring room to security and other departments.
• Report violations or irregularities to supervisor in a timely manner.

Skills

Attention to detail

Surveillance monitoring

Communication

Reading and interpreting documents

Education

High school diploma or equivalent

Tools

Itrak incident reporting

Omnigo CAD dispatch

Microsoft Office

Job description

Job Details:

Job Location: Bear River Tribal Gaming Agency - Loleta, CA, Position Type: Full-Time/Part-Time, Salary Range: $19.44 - $25.36Hourly, Job Shift: Any, POSITION SUMMARY: The Surveillance Agent is responsible to ensure daily tasks are completed as well as monitoring audio and video surveillance equipment. Dispatch from the monitoring room to conduct normal activities. Dispatch correct information to security. Provides for the safety and security of patrons, employees, visitors and assets of the Casino. Monitors activity to ensure compliance with all Gaming policies and procedures. Notifying Supervisor of any irregularities in a timely fashion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for practicing, supporting, and promoting Bear River Tribal Gaming Agencies culture and demonstrating exemplary Service Standards at all times.
• Be completely familiar with gaming regulations, Internal Control System, the departmental policies and procedures, and have working knowledge of applicable federal, state, and local laws. Ability to monitor other departments policies and procedures.
• Maintain current information on known cheaters, advantage players, scams, and illegal methods of gaming.
• Thoroughly understand emergency action procedures.
• Cooperate with other departments in protecting assets.
• Attend court, hearings, and other legal meetings as a witness for gaming regulatory agencies, or law enforcement agencies when appropriate.
• Operate all surveillance CCTV and related equipment, and if necessary, conduct floor observations to detect any violations of law, policies, and procedures.
• Report to Supervisor any violations of the law, gaming regulations, and policies and procedures.
• Observe the precepts of truth, accuracy, and prudence, and do not allow personal feelings, prejudices, animosities, or friendships to interfere or influence judgments.
• Maintain strict confidentiality with respect to the operations, controls, and procedures involved in surveillance activities.
• Have superior knowledge of all casino games, including but not limited to Blackjack, Roulette, Baccarat, Pai Gow Poker, Three Card Poker, Craps, Slots, and understand all relevant aspects of each game, such as dealing procedures, counting strategies and methods of cheating.
• Conduct routine random surveillance and special observations as approved by surveillance management.
• Conduct surveillance reviews or audits to confirm transactions or events.
• Must be reliable, trustworthy, and honest.

AUTHORITY/SUPERVISORY RESPONSIBILITIES

• No supervisory authority
• Works with highly sensitive information, maintains confidentiality and discretion in all areas.
• May make limited decisions when supervisor is out of the room

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/EXPERIENCE

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Must pass written and visual skills test including math and reading comprehension.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to obtain a Class B Gaming License.

COMPUTER OPERATIONS

• Proficient personal computer skills including E-mail, Itrak incident reporting, routine database activity, word processing, Omnigo CAD dispatch software.

LANUGUAGE SKILLS

• Ability to read and interpret documents such as policies and procedures and training manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to coworkers and other departments.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as payout percentages.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Ability to operate standard office equipment (copier,phones, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to Supervisor.
• Participate in proactive team efforts.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities

• Lift/Carry
• Push/Pull
• Stand
• O
• 10 lbs or less
• F
• 12 lbs or less
• F
• Walk
• O
• 11-20 lbs
• O
• 13-25 lbs
• O
• Sit
• C
• 21-50 lbs
• O
• 26-40 lbs
• O
• Manual Dexterity
• F
• 51-100 lbs
• O
• 41-100 lbs
• O
• Reach Outward
• O
• Over 100 lbs
• O
• Reach Above Shoulder
• O
• Climb
• O
• Crawl
• O
• Squat or Kneel
• O
• Bend
• O

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This is not a smoke free workplace. Although we employ state of the art filtration systems, cigarette smoke is in the work environment. Employee smoking is only permitted in designated employee areas during working hours.

ACKNOWLEDGMENT

I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

Bear River Tribal Gaming Agency and the Bear River Band of the Rohnerville Rancheria have reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Bear River Tribal Gaming Agency as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.