Player Development Host

BEAR RIVER CASINO; Loleta (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Bear River Casino Resort in Loleta, CA is seeking a Marketing Host to increase play from a targeted guest group. You will connect with guests via calls, written communication, texts and social media on a regular basis to build loyalty and drive revenue.

The role involves outreach to VIP players, attending events, tracking visits, and coordinating accommodations while ensuring quality guest service and accuracy in reporting. Knowledge of CRM practices and customer data is beneficial.

Qualifications

• Must meet minimum education and experience requirements listed in the posting.
• Two years casino experience or related sales experience is acceptable.
• Strong written and verbal communication skills are required.

Responsibilities

• Speak with targeted players in person and by phone to market promotions and events.
• Telemarket new and inactive customers by mail/phone and analyze results.
• Develop customer data sheets to retain pertinent information for relationships.
• Greet targeted guests on the floor, at events, and during promotions.
• Track visits, arrange accommodations and provide compliments per guidelines.
• Approve and monitor comp issuance while protecting rewards.
• Attend VIP/Targeted events to interact with invited players.
• Handle customer complaints professionally and efficiently.
• Meet daily phone/letter goals for high-end players and drive revenue.
• Assist in planning and hosting events on and off property.

Skills

Communication skills

Phone outreach

Data tracking

Interpersonal skills

Education

High School diploma or GED

Associate degree in Accounting/Business/Finance/Marketing preferred

Casino experience or sales experience (2 years)

Tools

Microsoft Office

Database software

Spreadsheets

Job description

Job Details: Job Location: Loleta, CA 95551, Position Type: Full Time, Education Level: Not Specified, Travel Percentage: None, Job Shift: Swing, Job Category: Customer Service, Tribal Preference will be given in accordance with BRBRR Act Relating to Employment

POSITION SUMMARY

Responsible for increasing play from a specified target group. Responsible for tracking and monitoring targeted guests gaming behaviors. Responsible for connecting with our targeted guest via personal interactions, phone calls, hand written communication, texts, as well as other social media outlets on a regular structured basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Speak with targeted players in person and on telephone to market promotions and events.
• Tele market new and inactive customers by mail/phone as well as analyzing and reporting the results of these efforts.
• Develop customer data sheets to retain pertinent information on each customer to better sustain relationships with targeted guests. This will need to be updated with each visit and interaction.
• Greet our targeted guests each opportunity on the floor, in social events and during special promotions.
• Track guest’s visits, arrange accommodations and provide complimentaries according to established guidelines.
• Approve and monitor comp issuance based on player performance. Ensures the protection of customer’s rewards and earned complimentaries.
• Attendance will be required at all VIP and Targeted player events to interact with invited players and provide guest service in a professional and courteous manner.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Meet goals and objectives for daily phone calls and letters mailed to current, inactive and prospective high-end players.
• Meet goals and objectives for monthly casino revenue and player development.
• Assists in the planning and hosting of special events (on and off property), dinners, tournaments, promotions and any event attributing to the success of the department and company.
• Maintains a working knowledge of the games offered, company’s facility, as well as current and upcoming special events on property.
• Produces and summarizes daily shift reports as well as monthly and quarterly required reports.
• Maintain patron logs to keeps current the level of each patron in our targeted groupings.
• Develop e-mail blasts to promote play and to encourage VIP’s to attend events.
• Assist with marketing events and promotions
• Other duties may be assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

QUALIFICATIONS

AUTHORITY/SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/EXPERIENCE

• Must be eighteen (18) years of age.
• Must have High School diploma or GED
• An Associate Degree in Accounting, Business Administration, Finance or Marketing is preferred.
• May be substituted with one of the following: two (2) years’ casino experience in a customer service position or two (2) years as sales person or one (1) year as a Casino Host.

SECOND LANGUAGE

It is preferred that any applicant can speak a second language. Applicants with a Bachelor’s degree may be considered without this skill. Applicants without a Bachelor’s Degree will be considered if they meet the minimum requirements below and they can speak one of the following languages: Spanish, Laos, Mandarin, Hmong, or Vietnamese

CERTIFICATES, LICENSES, REGISTRATIONS

• Shall possess a valid driver's license and be insurable by agencies insurance.

COMPUTER OPERATIONS

• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

• Ability to define problems, collects data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER SKILLS AND ABILITIES

• Ability to operate standard office equipment (copier, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Casino Resort.
• Provide leadership to others through example and sharing of knowledge/skill.
• Must be able to work all shifts, weekends, holidays & special events as needed.
• Excellent written and communication skills. Hand writing must be easily readable.
• Excellent verbal and interpersonal skills in person and over the phone, in large or small groups.
• Must be comfortable making unsolicited phone calls to current casino and prospective patrons.
• Must have excellent knowledge of correct use of grammar.
• Experience utilizing databases and demographics for pulling reports and other data.
• High proficiency in computer and internet use including Microsoft Office and familiarity with database programs, reports, and building spreadsheets.
• Strong mathematical skills including the use of formulas.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

• Lift/Carry
• Push/Pull
• Stand
• F 10 lbs or less
• F 12 lbs or less
• F 13-25 lbs
• F 11-20 lbs
• F 21-50 lbs
• O 26-40 lbs
• O 41-100 lbs
• O 51-100 lbs
• O Over 100 lbs
• O Reach Outward

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Must be able to work in a smoke-filled environment. Although we employ state of the art filtration systems, cigarette smoke is in the work environment.

ACKNOWLEDGMENT

I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

Bear River Casino Resort and the Bear River Band of the Rohnerville Rancheria has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Bear River Casino Resort as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.