Table Games Supervisor - Lead Dealers & Guest Experience

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

PENN Entertainment in Detroit, MI, is seeking staff to protect the integrity of games in an assigned area and enforce casino rules for table games. Responsibilities include safeguarding assets, responding to disputes, and overseeing dealer assignments.

The role requires knowledge of Title 31 regulations, Michigan gaming rules, and the ability to read and communicate in English. Candidates should have at least one year of experience and strong teamwork skills. Equal opportunity employer.

Qualifications

• Excellent communication skills.
• Ability to read, write, and communicate in English.

Responsibilities

• Safeguard Company assets located in the assigned work area
• Enforce Casino rules and regulations for table games
• Enforce rules and regulations pertaining to Title 31 (Bank Secrecy Act)
• Adhere to Michigan gaming regulations
• Respond to and act on customer disputes arising in assigned area
• Direct assignments of Table Games personnel within their assigned section
• Ensure that proper table inventories are maintained in assigned area
• Issuance of credit to customers
• Ensure full accountability for playing cards and dice within their assigned area
• Assess customer play for the extension of complimentaries
• Accurately track customer play for rating purposes
• May be responsible for a group of assigned team members (dealers) and the development of team members in dealing proficiency and guest service
• Other job-related duties as assigned

Skills

Excellent communication

English literacy

Knowledge of casino games

Math skills

Team leadership

Job description

PENN Entertainment in Detroit, MI, is seeking staff to protect the integrity of games in an assigned area and enforce casino rules for table games. Responsibilities include safeguarding assets, responding to disputes, and overseeing dealer assignments.

The role requires knowledge of Title 31 regulations, Michigan gaming rules, and the ability to read and communicate in English. Candidates should have at least one year of experience and strong teamwork skills. Equal opportunity employer.