Senior Casino Dealer & Team Supervisor

PENN Entertainment, Inc.; Pennsylvania; Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a Casino Dealer Supervisor to join our vibrant team. You will deliver exceptional guest experiences, manage dealers, and ensure game integrity while maintaining a fun, professional atmosphere.

The role requires strong cash handling, quick math, and fluent English, with prior table games experience and supervisory capability. Eligible candidates will participate in our comprehensive benefits from day one.

Qualifications

• Fluent in English with strong communication skills.
• Experience handling cash and math in fast-paced setting.
• Customer service focused with ability to enhance guest experience.
• Ability to supervise dealers and ensure game integrity.

Responsibilities

• Provides customer service to all guests ensuring a memorable experience.
• As a dealer, handles multiple games and supports supervision when needed.
• As Casino Supervisor, supervises dealers and ensures game integrity and documentation.
• Encourages a fun, professional environment for staff and guests.
• Maintains dealer skills and accuracy in payments.

Skills

Cash handling

Customer service

English fluency

Supervisory experience

Mathematical accuracy

Education

High School Diploma or equivalent

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest.
• As a dealer, must have the ability to deal multiple games as listed above while ensuring game protection in accordance with policy and procedures. Position requires that cast member be able to fill in as a supervisor when needed.
• As a Casino Supervisor, has the ability to supervise dealers, protect the integrity of the game at all times, assist guest when needed, enforce procedures related to games. As the supervisor, must be able to accurately complete any and all necessary documentation needed to properly track guests’ play and issue complimentary, within set guidelines
• Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.
• Position requires maintaining dealer skills.

Requirements

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent.
• You must have 2 years of Table Games experience within the last 10 years or six months of employment as a dealer within the same licensed facility.
• Must be fast and accurate in handling cash.
• Six months of experience in customer service field preferred.
• Must be able to successfully complete a basic math test, and pass an Audition.
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money.
• Must possess excellent interpersonal skills.
• Ability to make calm, rational decisions in a fast-paced environment.
• Good oral and written communication skills; must be fluent and literate in English.
• Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift.
• Must be able to tolerate areas containing second-hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.

LANGUAGE SKILLS
Must have the ability to read, write and speak fluent English.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Standing/Walking 85% of the time /Bending and lifting 15% of the timeLifting/moving maximum of 25lbs.