Table Games Supervisor — Dynamic, Guest-Focused Leader

Hollywood Casino-Aurora, Inc.; Aurora (IL); On-site; USD 34,000 - 40,000; Full time

Job summary

The Dealer/Dual Rate Table Games Supervisor at PENN Entertainment in Aurora oversees daily staff guidance and operational standards to ensure outstanding guest experiences. The role emphasizes compliance, accurate handling of chips and payouts, and supervision across all table games activities.

Applicants must be 21+, hold a high school diploma or GED, and have 6–12 months in Table Games. Flexibility across shifts and strong communication are essential; proficiency with Microsoft Excel/Word and

Qualifications

• High school diploma or GED required.
• 6–12 months experience in Table Games or equivalent.
• Able to work all shifts, including holidays, nights and weekends.
• Strong written and oral communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Adheres to scheduling and coordinates with management with guest satisfaction in mind.
• Supports and promotes superior customer service per standards.
• Ensures customer service standards are followed by all team members.
• Maintains efficient table games operations during shift.
• Monitors chips and cash transactions and ensures correct payouts.
• Accounts for chips and performs fills/credits as needed.
• Ensures regulatory compliance and reports issues to management.

Skills

Customer service

Written and verbal communication

Flexibility

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Table Games OS

Job description

The Dealer/Dual Rate Table Games Supervisor at PENN Entertainment in Aurora oversees daily staff guidance and operational standards to ensure outstanding guest experiences. The role emphasizes compliance, accurate handling of chips and payouts, and supervision across all table games activities.

Applicants must be 21+, hold a high school diploma or GED, and have 6–12 months in Table Games. Flexibility across shifts and strong communication are essential; proficiency with Microsoft Excel/Word and