Table Games Supervisor (1558)

Priority Dispatch Corp.; Oklahoma; On-site; USD 42,000 - 65,000; Full time

Job summary

Kiowa Casinos is seeking a Table Games Supervisor to lead the Table Games team, ensure exceptional guest service, and enforce regulations across the gaming floor. The role requires oversight of dealers, adherence to policy, and vigilance against irregular activities.

Ideal candidates will have dealer training, 2 years of dealing experience, and at least 1 year in a supervisory capacity, with strong communication and confidentiality skills.

Qualifications

• High school diploma or GED is required.
• Dealer training plus 2 years' dealing experience; 1 year Table Games dual rate or supervisory experience preferred.
• Working knowledge of the Gaming Industry and regulations governing gaming operations preferred.
• Must be at least 21 years of age.

Responsibilities

• Provide superior guest service and ensure staff compliance with Kiowa's standards.
• Enforce policies and procedures for all Table Games.
• Supervise dealers in assigned areas and coordinate tasks.
• Monitor guest activity for cheating, scams, or irregularities.
• Maintain confidentiality and integrity of guest information.
• Attend staff meetings and stay informed on regulations and events.

Skills

Verbal communication

Teamwork

Confidentiality

Multitasking

Supervisory

Education

High school diploma or GED

Dealer training

2 years dealing experience

1 year Table Games supervisory experience

Job description

# Table Games Supervisor (1558)Operations Authority - Devol, OK 73531## Description**SUMMARY**The Table Games Supervisor is responsible for providing superior guest service to guests while ensuring the Table Games department and its staff operates in accordance with applicable laws, regulations, policies and procedures and functions are executed in a prompt, professional and courteous manner. Maintains confidentiality of all privileged information. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.**ESSENTIAL DUTIES & RESPONSIBILITIES**1. *All Team**Members**must**embrace**and**deliver**Kiowa's**Guest**Service**Standards**to**every**Guest**on**every**shift, as**outlined**in**Orientation, the**Team Member Handbook, SOP's, and**any**other related**training.*2. *Ensure an**exceptional**level**of service and**satisfaction**is**achieved throughout the properties, exceeding**the* *expectations of external and internal Guests alike in a timely and effective manner.*3. *Ability**to* *assume the position of dealer as needed.*4. *Enforce**policy**and**procedures**for**all Table**Games.*5. *Prioritize**tasks,**handle**multiple**projects**simultaneously,**organize,**and**delegate**assignments.*6. *Analyze**Guest**play,**cheating,**scams,* *card counters, collusion, and unusual or suspicious activity.*7. *Must be knowledgeable of local, federal, and state gaming regulations as well as Kiowa Casinos internal* *controls, policies, and procedures.*8. *Attend**all**staff**meetings**and**other**meetings**as**assigned**by**the**Director**of Table**Games.*9. *Resolve**Guest**complaints**in**a**prompt**and**courteous**manner.*10. *Ensure**all Guests**are* *satisfied with their experience at the Kiowa Casinos and make them feel welcome.*11. *Maintain**a**high* *level of Guest confidentiality.*12. *Adhere**to**all**regulatory,**departmental,**and**casino**policies**and**procedures, Title**31* *and to the MICS.*13. *Maintain**knowledge**of**special**events,**hours**of**operation,**and**other**pertinent information.*14. *Perform**additional**duties**or* *projects, as assigned.*The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.**JOB DEMANDS****Physical**The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and *move* freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or *move* objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and *convey* information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.Confer with Human Resources for additional information, as needed.**Mental**Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks *over* a period of time without being distracted.**Work Environment**The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen,## meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.Success in this position will require ongoing knowledge on application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.## The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.**STATEMENT****OF****UNDERSTANDING**## I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way.## Qualifications**QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.**EDUCATION & EXPERIENCE*** + *High**School**diploma**or**GED**is**required.* + *Completion of Dealer training plus 2 years' previous dealing experience is preferred with 1 year Table Games Dual Rate or Supervisory experience, or equivalent combination of education and experience.**Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.***REQUIREMENTS, SKILLS & ABILITIES*** + Must be at least 21 years of age. + Regular and reliable attendance. + Must be able to work in a fast-paced environment. + Strong verbal communication skills. + Ability to work cooperatively with all departments and all team members. + Deliver Guest service, interpersonal, and teamwork skills necessary to maintain quality service standards. + Ability to maintain a professional appearance and demeanor. + Ability to maintain high confidentiality. + Ability to independently manage multiple tasks in a professional manner. + Ability to work independently with minimal supervision. + Ability to prioritize tasks and meet deadlines. + Ability to follow directions. + Ability to count large sums of money. + Ability to process basic mathematical functions. + Ability to stand while working for extended periods of time.**SUPERVISORY RESPONSIBILITIES**This position supervises dealers in assigned areas.**LICENSES & CERTIFICATIONS*** + Ability to obtain and maintain Gaming License is required. + Key positions require knowledge and application of Title 31 reporting requirements. + Must have the ability to pass comprehensive background check and drug test.