Training & Development Specialist (1714)

Priority Dispatch Corp.; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Kiowa Casino is seeking a Training and Development Specialist to partner with leadership, design skills-based programs, and drive enterprise learning initiatives that boost employee performance year over year.

Reporting to the Director of Human Resources, you will manage the learning experience—from content delivery to certification tracking—while collaborating across departments to implement SMART goals and deliver measurable improvements in guest services.

Qualifications

• Bachelor’s degree with at least 2 years of full-time training experience.
• Proficient with Microsoft Office and PowerPoint.
• Strong knowledge of Federal, State, and Local employment laws.

Responsibilities

• Develops, coordinates, and conducts training programs to improve team member skills.
• Monitors and records training activity to assess effectiveness.
• Maintains and manages Learning Management System.
• Provide one-on-one remedial training when needed.
• Communicate training goals SMART to departments.

Skills

Public speaking

Leadership

Project management

Training design

Education

Bachelor's degree in Education, Hospitality, Marketing, or closely related field

Tools

Microsoft Office

PowerPoint

Job description

Job Details

Job Location: Operations Authority - Devol, OK 73531

SUMMARY

The Training and Development (T&D) Specialist is an HR business partner supporting leadership and management development, skills-based development, various learning projects, and organizational development initiatives to promote the training and enhancement of the enterprise's employees and workforce teams. The Training and Development Specialist reports directly to the Director, Human Resources and is responsible for the implementation, administration and operations of a comprehensive team member learning experience, with the goal of improving team member performance year over year, and ensuring enterprise productivity.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs).
2. Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery.
3. Monitors, evaluates, and records training activities to determine effectiveness of trainings. Develops alternative training methods if expected improvements are not resulting in participation or positive results.
4. Facilitate, develop, monitor and evaluate established training programs for Team Members in all departments, including but not limited to, Guest Services Training, TIPS training, Server Training and Regulation 31 training.
5. Track and assess training data on Kiowa Casino's Individual Development Plans (IDP).
6. Create, record and file training certificates upon completion.
7. Maintain and manage Learning Management System.
8. Provide one-on-one remedial training with Team Members, when needed.
9. Establish relationships with departments and build on them to better communicate the Guest Service and training programs to implement Specific, Measurable, Assignable, Relevant, and Time-Based (S.M.A.R.T.) goals.
10. Monitors and manages training costs and prepares budget reports to justify expenditures, as needed.
11. Provide required training, as identified by the Director of HR or Senior management team.
12. Perform additional duties or projects, as assigned.

JOB DEMANDS

Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Must be able to maintain repetitive wrist motions and operate computer or other equipment for extended periods of time.

Mental

Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on task over a period of time without being distracted and work continuously on computers or other devices.

Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• Bachelor's degree in Education, Hospitality, Marketing, or closely related field and at least 2 years of fulltime training experience or an equivalent combination of education, experience, or training.
• Mid- to expert-level computer proficiencies, specifically Microsoft Office, internal business software and related products. Must be proficient with PowerPoint.
• Strong working knowledge of Federal, State, and Local employment laws and regulations.

Preferred

• Guest Service and/or Adult learning & Development Training Certification
• Extensive exposure to service program types
• Working knowledge of policy & procedures relating to gaming and casino floor basics
• Must be able to clearly communicate both verbally and in writing in English.
• Possess excellent leadership and mentoring skills.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.
• Regular and reliable attendance.
• Deep understanding the need for Guest Service Training, its importance to businesses, and value within the casino industry specifically.
• Experience with service metrics dashboards, data extraction, and identification of key issues/trends for departmental/organizational reporting.
• Very comfortable speaking to large groups of people.
• like meeting new people, building relationships, and bridging any existing gaps.
• Ability to relate effectively and easily with a wide variety of cultures & generations.
• Ability to generate attractive, effective training materials and service message reinforcement. Accurate and detail oriented with excellent problem-solving skills.
• Proactive, optimistic work philosophy.
• Accurate, highly organized administrative abilities with good planning skills and the ability to adapt quickly to changing priorities.
• Excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members.
• Ability to maintain confidentiality.
• Ability to work cooperatively with all departments and all team members.
• Excellent analytical problem-solving skills and strong project management skills, including preparing presentations, reports, and/or data-driven materials.
• Excellent ability to handle sensitive documents and confidential matters.
• Excellent attention to detail in composing, typing, proofing, and delivering time-sensitive materials.
• Excellent ability in establishing priorities and meeting deadlines, including response times to correspondence and/or specific requests.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to maintain a professional appearance and demeanor.
• Must be able to successfully present speaking presentations.
• Key positions require knowledge and application of Title 31 reporting requirements.

LICENSES & CERTIFICATIONS

Ability to obtain and maintain Gaming license is required.

Must have the ability to pass comprehensive background check and drug test.