Table Games Supervisor

Spotlight 29 Casino; Coachella (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Spotlight 29 Casino is seeking a Table Games Supervisor to oversee dealer activities, ensure the Five Star Experience for guests and team members, and maintain game integrity on the gaming floor.

Responsibilities include coaching dealers, protecting casino assets, coordinating with surveillance, and enforcing policies. Must pass drug screens, background check, and obtain Tribal Gaming License; several positions may require flexible hours.

Qualifications

• High school diploma or GED.
• One year experience as dealer, supervisor, or dual-rate dealer/supervisor.
• Knowledge of the gaming industry and tracking system concepts.
• Advanced skill levels on and knowledge of electronic tracking systems.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and uphold our Five Star Experience for Guests and Team Members through our Mission Statement and service standards.
• Continually coach and support Team Members with the skills and resources to complete their jobs.
• Accountable for protecting casino assets and ensuring compliance with policies.
• Ensure player ratings are completed accurately according to guidelines.
• Serve as reference to department policies on the gaming floor.
• Maintain game integrity, proper rack management, and game protection.
• Maintain communication with surveillance and verify accuracy of games with fast, precise arbitration.
• Order credits and fills in the gaming area according to policy.
• Report security issues to Shift Manager and analyze gaming activity for direction.
• Examine procedures for efficiency and adherence to policies; improve play.
• Foster harmony among dealers and a positive work environment.
• Maintain the appearance of Table Games area; handle disputes and overpayments.
• Comply with Title 31, MICS, and TICS.
• Present a positive image of the Tribal organization to guests and vendors.
• Attend safety meetings and training; perform other duties as assigned.

Skills

Dealer experience

Supervisor experience

Tracking systems

Gaming industry knowledge

Education

High school diploma

Tools

Electronic tracking systems

Job description

Summary

This position is responsible for the supervision and coordination of dealer activities. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Accountable and responsible for the protection of assets of the casino.
• Ensure player ratings are completed accurately, consistently and according to established guidelines.
• Serve as immediate reference to departmental policies and procedures on the gaming floor.
• Assure integrity of games, game protection and proper rack management.
• Maintain all required communication with surveillance.
• Verify accuracy of the game, make quick and professional arbitration decisions, recognize card combinations and totals with speed and accuracy.
• Order credits and fills in the respective gaming area and ensures fills and credits are conducted according to policy.
• Alert Shift Manager of all security issues, suspicious activities and irregularities.
• Analyze gaming activities during shift and issues verbal instructions to the dealers.
• Examine work efforts and procedures for exactness, neatness, conformance to policies and positive customer service impact.
• Study and suggests standardization of procedures to improve efficiency of play.
• Establish and maintain harmony among dealers and resolves grievances within the scope of responsibility. Develop, maintain and nurture a positive work environment.
• Maintain integrity of all casino promotions as they pertain to Table Games.
• Responsible for training and development of dealers.
• Assure that Table Games area looks neat, clean, organized and inviting.
• Handle customer disputes and overpayments. Analyze situation and make decision based on circumstances. Complete required forms when necessary.
• Responsible for compliance with all Title 31 requirements.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

Supervise directly and indirectly all employees of the Table Games Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education And Experience (Must Be Documented)

• High school diploma or GED.
• One (1) year experience as a dealer, Supervisor and/or dual rate Dealer/Supervisor.
• Must have overall knowledge of the gaming industry and tracking system concepts.
• Advanced skill levels on and knowledge of electronic tracking systems preferred.

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups

Source: Hospitality Online