Table Games Supervisor

JACK Entertainment; Cleveland (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental, &

Life and Disability Insurance

Free Parking

Generous Paid Time Off Plan

Education Assistance up to $3,600 a y

401(k) Savings Plan and Match

Paid Breaks

Job summary

JACK Entertainment is seeking a Table Games Supervisor to support smooth casino operations and uphold high standards of guest service. You will train and lead the table games team, ensure game integrity, and resolve guest concerns while maintaining regulatory compliance.

The role emphasizes coaching, effective communication across departments, and maintaining a positive team atmosphere on the gaming floor.

Qualifications

• Experience in Table Games as a Dealer or Supervisor.
• 1–2 years supervisory experience.
• Broad knowledge of casino rules, regulations, and procedures, including good game security.
• Must be at least 21 years of age.

Responsibilities

• Lead, coach and support table games dealers to ensure legendary customer service.
• Ensure dealers have training, tools and mindset to enable them as service professionals.
• Lead in a way that creates continuous improvements in guest and employee experience.
• Ensure operational and game integrity.
• Track guest play and relay pertinent information to Manager.
• Resolve guest concerns quickly and professionally.
• Adapts table games limits to meet customer demand and business needs.
• Inform management and Surveillance of irregular play.
• Maintain bank floats and report significant cash transactions.
• Verify issuance of credit after signatures.
• Abide by Ohio Casino Control Commission regulations and company policies.
• Present a polished, professional image and lead by example.
• Hold team accountable to policies and procedures.

Skills

Team leadership

Customer service

Training

Regulatory compliance

Communication

Education

High school diploma or GED

College degree preferred

Job description

Reporting to the Assistant Shift Manager, the Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development.

Role Responsibilities

• Leads, coaches and supports table games dealers to ensure legendary customer service.
• Ensures table games dealers have the training, tools and mindset to enable them as service professionals.
• Leads in a way that creates continuous improvements in the guest and employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to Manager
• Resolves guest concerns in a quick, professional and efficient manner
• Executes changes in table games limits to meet the customer demand and needs of the business
• Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play
• Maintains bank floats
• Reports significant cash and cheque transactions
• Verifies issuance of credit after all necessary signatures are confirmed
• Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures
• Presents oneself in a polished, professional and service-minded way and leads team to do the same
• Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK

• Medical, Prescription Drug, Dental, and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Paid Breaks

Knowledge, Skills, & Abilities

• Excellent math skills and the ability to multi-task
• Must be able to work independently.
• Must be able to continuously perform repetitive hand, arm, and shoulder motion.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to get along with co-workers and work as a team
• Must be able to read, write, speak, and understand English
• Must have a professional appearance and be team player.
• Well developed interpersonal skills
• Must be at least 21-years of age

Education & Experience Requirements

• High school diploma or GED is required- College Degree preferred
• Must have experience working in Table Games as a Dealer or Supervisor
• 1-2 years supervisory experience
• Must have broad knowledge of casino rules, regulations, and procedures, including good game security.

License Requirements

• Ability to obtain, and maintain a Gaming Occupational License within the State of Ohio.