Pit Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

401(k) matching

Medical coverage from day one

Paid time off

Job summary

A leading entertainment company in Pennsylvania is seeking a Supervisor for the Table Games department. This role involves managing team dynamics, ensuring strict compliance with gaming regulations, and delivering superior customer service. Candidates should possess a Bachelor’s degree or years of relevant experience. Proficiency in Microsoft applications and excellent communication skills are required. The position offers a dynamic, fast-paced work environment with opportunities for career growth.

Qualifications

• Must be at least 21 years of age.
• Bachelor's degree or 5 years of relevant experience.
• Must have excellent written and oral communication skills.
• Knowledge of Table Games operations is essential.
• Ability to handle guest concerns diplomatically.

Responsibilities

• Supervise and manage staff effectively.
• Create efficient schedules and manage labor costs.
• Support customer service standards.
• Ensure compliance with all regulatory requirements.
• Maintain accountability for gaming equipment inventory.

Skills

Written communication skills

Oral communication skills

Problem resolution

Team management

Customer service

Microsoft Office proficiency

Knowledge of Table Games

Education

Bachelor's degree

5 years in Table Games Operations

Tools

Microsoft Excel

Microsoft Word

Job description

Introduction

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Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Effectively handles customer concerns and requests. Makes final decisions in regards to service recovery.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Assistant Shift Manager and Shift Manager.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Bachelor's degree (B.A / B.S.) from four‑year college or university; or minimum of five years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience preferred.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have extensive knowledge of all Table Games and Table Games Operations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Supervisory Responsibilities

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Language Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.

Reasoning Ability

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete TiPS training.

Physical Demands

Physical demands described here are representative of those that must be met to perform essential functions of this job. Reasonable accommodations may be made for disabilities. Regularly required to stand, use hands, reach, lift up to 50 pounds, push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment is loud and may contain second‑hand tobacco smoke. Reasonable accommodations may be made for disabilities.

EEO

Hollywood Casino Columbus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, or protected veteran status.