Table Games Assistant Shift Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Annual performance bonus

Day-one medical coverage

Paid time off

Job summary

A leading entertainment company in Indiana is searching for a Table Games Supervisor to manage staff and oversee daily operations. The role requires excellent communication skills, a strong knowledge of Table Games, and proficiency in Microsoft applications. Responsibilities include ensuring exceptional customer service, assisting in budget processes, and managing compliance with regulations. This position is essential for maximizing profitability and engaging team members effectively.

Qualifications

• Bachelor's degree in related field or relevant supervisory experience preferred.
• Proficient in Microsoft Office applications.
• Flexible to work all shifts, including holidays and weekends.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically
• Ability to write reports and business correspondence
• Flexible to work all shifts including holidays, nights, weekends, and overtime
• Knowledge of all Table Games and Table Games Operations

Responsibilities

• Supervise staff and manage daily operations of the Table Games department.
• Ensure customer service standards are met and actively promote superior service.
• Assist in budget management and comply with regulatory requirements.
• Assist in budget processes and report budget concerns to management
• Promote superior customer service and ensure standards are followed by all team members
• Collaborate with Shift Manager to implement strategies for customer service, game layout, revenue growth, and expense management
• Share responsibility for team engagement and address feedback, complaints, and grievances
• Ensure accountability of chips, cards, dice and other gaming equipment
• Assist in verifying table inventories and maintaining table limits
• Maintain documentation and logs related to Table Games operations
• Maintain security and confidentiality and ensure regulatory compliance

Skills

Written Communication

Oral Communication

Microsoft Excel

Microsoft Word

Table Games Knowledge

Education

Bachelor's degree in related field

4 years of experience in Table Games Operations

Tools

Table Games Operating Systems

Microsoft Word

Table Games operating systems

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the table games department.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with Shift Manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork, logs, schedules, communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelors degree in related field; or four years of experience in a comparable Table Games Operations supervisory position; or equivalent combination of education and experience preferred.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have knowledge of all Table Games and Table Games Operations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

SUPERVISORY RESPONSIBILITIES

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).