Table Games Shift Manager (Internal & GRIC Members Only)

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 65,000 - 80,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a Blackjack Operations Supervisor to oversee all blackjack operations during assigned shifts, manage staff, and ensure regulatory compliance. The role emphasizes guest service excellence and adherence to policies and procedures in a fast-paced casino environment.

Candidates should have strong interpersonal and communication skills, table games experience, and the ability to work with minimal supervision while maintaining accurate records and

Qualifications

• Experience in table games, especially blackjack.
• Excellent guest service and communication abilities.
• Understanding of gaming regulations and policies.

Responsibilities

• Oversees blackjack operations during assigned shift for pits and rooms.
• Manages schedules, budgets, and performance evaluations.
• Ensures compliance with government regulations and internal controls.

Skills

Table games experience

Guest service

Communication skills

Interpersonal skills

Telephone etiquette

Self-starter

Education

High School Diploma or equivalent

Job description

Closing Date: September 16, 2026 at 4:00 PM

Salary: Depending On Experience (DOE)

This position is responsible for possessing a thorough knowledge of Gila River Gaming Internal Controls, policies, procedures, Tribal Gaming Office, Compact and State Gaming Regulations and ensures that blackjack are in regulatory compliance with the Tribal Gaming Office, State Gaming Authority, internal controls, and standard operating procedures by performing the following duties personally or through subordinate staff, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Overall operational responsibility for all blackjack operations during assigned shift including each pit and blackjack room, shift, personnel, record keeping, customer satisfaction, policies and procedures, ensures that all table gaming personnel adhere to and complies with company policies. procedures, standards and applicable government regulations.
• Oversees and approves all department schedules.
• Assists department director in preparing budgets employee performance reviews, including budget variances, statistical fluctuation and organizational development.
• Recommends blackjack equipment and supplies, and any necessary maintenance.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Supervisory Responsibilities

Directly supervises multiple blackjack employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Skills/ Requirements

• High School Diploma or equivalent required.
• Table Games experience with blackjack and other Table Games required.
• Familiarity with all rules and regulations of the gaming industry, as well as hands-on knowledge of blackjack and other varieties of table games.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.