Table Games Pit Manager

Ilani; Ridgefield (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

Ilani, located in Ridgefield, WA, seeks a Shift Supervisor to oversee day-to-day table games operations. You will train and counsel team members, supervise games, and ensure compliance with CTGC rules while maintaining exceptional guest service.

You will communicate with Surveillance and Scheduling, manage player ratings, and adapt to changing event demand. The role requires flexibility across shifts and adherence to safety protocols in a smoking environment.

Qualifications

• Two years’ supervisory experience in a high-volume, complex casino environment.
• Excellent interpersonal skills with ability to foster a supportive team.
• Able to work various shifts and stand for long periods.
• Willingness to work in a smoking environment and adhere to health and safety measures.

Responsibilities

• Promotes superior guest service in the gaming pit.
• Supervises and secures all table games in the assigned area.
• Ensures security of table games and related equipment; maintains communication with Surveillance.
• Maintains integrity of the player rating system and reports anomalies.
• Coordinates scheduling with the Scheduling Department and informs on daily changes.
• Enforces CTGC gaming rules, internal controls, and company policies.
• Keeps other departments informed of developments affecting their function.
• Handles customer and employee related issues with composure and professionalism.
• Performs other related duties as assigned.

Skills

Supervisory experience

Interpersonal skills

Guest service orientation

Flexibility in shifts

Education

High School Diploma / GED

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$5649.htmldPosition Summary:Assists the Shift Manager with the day-to-day operation of table games to include training, counseling, and supervision of team members.Primary Duties and Responsibilities:Promotes superior guest service.Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.Supervises and secures all games in assigned gaming area.Ensures the security of the table games and related equipment and keep clear lines of communication between table games personnel and the Surveillance Department.Ensures the accuracy and integrity of the player rating system.Keeps Scheduling Department abreast on a daily basis of any changes, check pit time starts on a weekly basis.Enforces CTGC gaming rules and regulations, internal controls, and department/company policies.Keeps abreast of “special events”, entertainment, employee activities, restaurant schedules, etc. Keeps other departments informed of developments affecting their function.Monitors business demands and makes necessary adjustments.Services guests, handles customer related issues with composure and professionalism.Services employees, handles employee related issues with composure and professionalism.Schedules Floor Supervisor assignments.Maintains confidentiality of sensitive information.Performs other related duties as assigned.Minimum Qualifications:High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).Two years’ supervisory experience in a high-volume, complex casino environment.Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.Must be able to work various shifts and flexible hours.Must be able to stand and walk for an 8-hour shift.Must be willing to work in a smoking environment.Must be willing to adhere to company health and safety measures.Work Shift:Day (United States of America)Knock, knock. Hear that sound? That's opportunity!