Table Games Operations Lead (Blackjack)

Liv Hospitality; Chinatown (SD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Hotel Discounts

Dining Deals

WaTikiWaterpark Passes

Starbucks Offers

Juniper at Vertex Sky Bar Access

AJ's Wicked Salon & Spa discount

Gaming Benefits: Free Play

Job summary

Cadillac Jack's Gaming Resort in Deadwood, SD seeks a Table Games Manager to oversee staffing, training, and supervision of blackjack personnel and ensure integrity of table game operations. You will report to the Casino Manager and drive staff performance, compliance, and guest service excellence.

Responsibilities include leadership of pit operations, game protection, and regulatory compliance to SD gaming rules, while fostering advancement opportunities and a stable team culture.

Qualifications

• Previous Blackjack & Craps dealing experience required.
• Previous pit, floor supervision, or casino management experience strongly preferred.
• Thorough knowledge of rules, procedures, payouts, and game protection.

Responsibilities

• Directly supervise blackjack dealers and other assigned pit personnel.
• Recruit, interview, and assist with the selection of qualified department employees.
• Develop and maintain department staffing levels appropriate for business volumes.
• Prepare and maintain employee schedules while balancing operational needs.
• Coordinate employee coverage for vacations, call-offs, and special events.
• Monitor employee attendance, performance, and adherence to company policies.
• Provide coaching, counseling, recognition, and corrective action when appropriate.
• Coordinate and conduct training for new and existing blackjack dealers.
• Ensure dealers have a thorough understanding of game procedures, house rules, payouts, internal controls, and regulatory requirements.
• Evaluate dealer proficiency, accuracy, customer service, and game-protection awareness.
• Provide ongoing coaching and retraining when deficiencies are identified.
• Assist in developing employees for future supervisory and leadership positions.
• Oversee the daily operations.
• Determine table openings and closures based on business volume and staffing.
• Monitor table activity, game pace, dealer performance, bankroll levels, and guest activity.
• Ensure fills, credits, table inventories, player ratings, and required gaming documentation are completed accurately.
• Verify that all blackjack games are conducted in accordance with approved house rules, internal controls, company policies, and South Dakota gaming regulations.
• Resolve guest disputes and game-related issues professionally and consistently.
• Communicate significant gaming activity, operational issues, and unusual events.
• Maintain focus on the protection and integrity of blackjack games and casino assets.
• Continuously monitor games for procedural errors, irregularities, advantage play, collusion, cheating, theft, or suspicious activity.
• Recognize unusual betting patterns and player behavior that may require further review.
• Monitor dealer procedures and game security.
• Ensure all gaming equipment is properly controlled and secured.
• Maintain awareness of current game-protection concerns and advantage-play techniques.
• Ensure blackjack operations remain compliant with: South Dakota Commission on Gaming regulations, Approved Internal Controls, Approved House Rules, Federal AML/Title 31 requirements, Cadillac Jack's policies and procedures.
• Assist with regulatory examinations, surveillance reviews, and internal investigations when requested.
• Promote a professional, friendly, and entertaining gaming environment.
• Develop positive relationships with guests while maintaining professional boundaries.
• Assist dealers in resolving concerns and disputes.
• Ensure guests receive consistent professional service.
• Remain knowledgeable about casino promotions, events, amenities, and services.

Skills

Blackjack & Craps dealing

Leadership & supervision

Scheduling & training

Regulatory compliance awareness

Guest service skills

Job description

Cadillac Jack's Gaming Resort in Deadwood, SD seeks a Table Games Manager to oversee staffing, training, and supervision of blackjack personnel and ensure integrity of table game operations. You will report to the Casino Manager and drive staff performance, compliance, and guest service excellence.

Responsibilities include leadership of pit operations, game protection, and regulatory compliance to SD gaming rules, while fostering advancement opportunities and a stable team culture.