Table Games Manager

Cadillac Jack's® Gaming Resort; Deadwood (SD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hotel Discounts

Dining Deals

WaTiki Passes

Starbucks Offers

Juniper at Vertex Sky Bar Access

AJ's Wicked Salon & Spa Discounts

Gaming Benefits

Sol Vibe Discounts

Job summary

Cadillac Jack's Gaming Resort in Deadwood, SD, seeks a seasoned Table Games Manager to lead blackjack operations, supervise dealers, and drive compliance with regulatory standards.

You'll shape staffing, training, and performance, ensuring exceptional guest service while protecting game integrity in a dynamic, stable environment. This full-time role reports to the Casino Manager and offers growth within LIV Hospitality properties.

Qualifications

• Experience leading casino table games teams including staffing and scheduling.
• Strong knowledge of blackjack rules, house procedures, and payouts.
• Familiarity with AML/Title 31 requirements and SD gaming regulations.

Responsibilities

• Directly supervise blackjack dealers and pit staff.
• Plan staffing, schedules, and coverage for events.
• Coordinate training for blackjack dealers and ensure rule compliance.
• Oversee daily table game operations and game pace.
• Monitor compliance with gaming regulations and internal controls.
• Maintain guest service standards and resolve disputes.

Skills

Leadership

Staff supervision

Blackjack operations

Regulatory compliance

Job description

Reporting directly to the Casino Manager, the Table Games Manager is responsible for the staffing, scheduling, training, performance, and supervision of blackjack personnel while ensuring the integrity and efficiency of all table game operations.

This position plays a key role in the overall financial success of the table games operations along with game protection, regulatory compliance, AML/Title 31 compliance, employee development, and guest service. The ideal candidate is an experienced gaming professional with strong leadership skills, excellent knowledge of blackjack operations, and the ability to recognize and respond to unusual or suspicious gaming activity.

Primary Responsibilities

Department Leadership & Staffing

• Directly supervise blackjack dealers and other assigned pit personnel.
• Recruit, interview, and assist with the selection of qualified department employees.
• Develop and maintain department staffing levels appropriate for business volumes.
• Prepare and maintain employee schedules while balancing operational needs.
• Coordinate employee coverage for vacations, call-offs, and special events.
• Monitor employee attendance, performance, and adherence to company policies.
• Provide coaching, counseling, recognition, and corrective action when appropriate.

Training & Employee Development

• Coordinate and conduct training for new and existing blackjack dealers.
• Ensure dealers have a thorough understanding of game procedures, house rules, payouts, internal controls, and regulatory requirements.
• Evaluate dealer proficiency, accuracy, customer service, and game-protection awareness.
• Provide ongoing coaching and retraining when deficiencies are identified.
• Assist in developing employees for future supervisory and leadership positions.

Pit Operations

• Oversee the daily operations.
• Determine table openings and closures based on business volume and staffing.
• Monitor table activity, game pace, dealer performance, bankroll levels, and guest activity.
• Ensure fills, credits, table inventories, player ratings, and required gaming documentation are completed accurately.
• Verify that all blackjack games are conducted in accordance with approved house rules, internal controls, company policies, and South Dakota gaming regulations.
• Resolve guest disputes and game-related issues professionally and consistently.
• Communicate significant gaming activity, operational issues, and unusual events.

Game Protection

• Maintain focus on the protection and integrity of blackjack games and casino assets.
• Continuously monitor games for procedural errors, irregularities, advantage play, collusion, cheating, theft, or suspicious activity.
• Recognize unusual betting patterns and player behavior that may require further review.
• Monitor dealer procedures and game security.
• Ensure all gaming equipment is properly controlled and secured.
• Maintain awareness of current game-protection concerns and advantage-play techniques.

Regulatory Compliance & Internal Controls

• Ensure blackjack operations remain compliant with:
  • South Dakota Commission on Gaming regulations
  • Approved Internal Controls
  • Approved House Rules
  • Federal AML/Title 31 requirements
  • Cadillac Jack's Gaming Resort policies and procedures
• Assist with regulatory examinations, surveillance reviews, and internal investigations when requested.

Guest Service

• Promote a professional, friendly, and entertaining gaming environment.
• Develop positive relationships with guests while maintaining professional boundaries.
• Assist dealers in resolving concerns and disputes.
• Ensure guests receive consistent professional service.
• Remain knowledgeable about casino promotions, events, amenities, and services.

Advancement Opportunities:

Seize the opportunity for career advancement within our diverse business, with opportunities available in hotels, the casino, and food and beverage outlets, allowing you to expand your skills and progress in your career.

Market Leadership:

Be part of a modern and established business that is a market leader in Deadwood, offering you the chance to be part of a successful and thriving organization.

Stable Employment:

Enjoy stable employment with no layoffs, as evidenced by employees who have been with us for over 20 years, providing you with a sense of security and longevity in your career.

Backed by LIV Hospitality:

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At Cadillac Jack's Gaming Resort, you'll find not only a job but a dynamic and fulfilling career opportunity, surrounded by excitement, advancement prospects, and stability. Join us and become a valued member of our team today.