Table Games Floor Lead - Elevate Guest Experience

SMGHA Nevada, LLC; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

SMGHA Nevada, LLC seeks an experienced Table Games Supervisor to oversee designated table games operations, manage dealers, ensure compliance with policies and regulations, and partner with management to deliver exceptional guest service.

Requirements include 6 years in casino operations with supervisory experience, an occupational license/gaming card, and strong leadership. A bilingual ability is preferred, and you will foster teamwork in a fast-paced hospitality setting.

Qualifications

• High school diploma or equivalent.
• Minimum of 6 years of casino operations experience, or an equivalent combination of education, training and experience.
• Obtain/Maintain Occupational License/Gaming Card.
• Two years of supervisory experience.
• Bilingual abilities.

Responsibilities

• Supervises the operations and conduct of designated table games including opening/closing of table games and completion of all administrative duties necessary for efficient operations.
• Manages performance of dealers to ensure each game is dealt to the customer with proficiency and that superior customer service is provided.
• Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Communicates all pertinent information in a timely and responsible manner.
• Provide ideas and suggestions for new products, services, technology, and processes to ensure SMGHA competitive position.
• Notifies the Shift or Assistant Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected

Skills

Guest service excellence

Team leadership

Regulatory compliance

Staff development

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

PowerPoint

Outlook

Job description

SMGHA Nevada, LLC seeks an experienced Table Games Supervisor to oversee designated table games operations, manage dealers, ensure compliance with policies and regulations, and partner with management to deliver exceptional guest service.

Requirements include 6 years in casino operations with supervisory experience, an occupational license/gaming card, and strong leadership. A bilingual ability is preferred, and you will foster teamwork in a fast-paced hospitality setting.