Table Games Floor Lead & Customer Experience

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

A premier casino in the United States is looking for a Floor Supervisor to oversee table games and ensure compliance with regulations. Responsibilities include supervising dealers, maintaining customer service, and evaluating team performance. Candidates must have at least two years of experience in a similar role, thorough knowledge of gaming regulations, and excellent communication skills. This position is an excellent opportunity for those looking to advance in the casino industry.

Qualifications

• Must be 21 years of age.
• Two years of experience as a Floor Supervisor.
• Knowledgeable about applicable gaming regulations and company policies.
• Thorough knowledge of a minimum of two games.
• Able to obtain necessary certifications and/or licenses.

Responsibilities

• Oversee table games and employees for safety and compliance.
• Supervise, coach, and support dealers.
• Maintain superior customer service.
• Evaluate team members’ performance yearly.
• Resolve customer complaints or refer them to the Shift Manager.

Skills

Excellent communication skills

Customer service skills

Knowledge of gaming regulations

Experience in supervising games

Job description

A premier casino in the United States is looking for a Floor Supervisor to oversee table games and ensure compliance with regulations. Responsibilities include supervising dealers, maintaining customer service, and evaluating team performance. Candidates must have at least two years of experience in a similar role, thorough knowledge of gaming regulations, and excellent communication skills. This position is an excellent opportunity for those looking to advance in the casino industry.