Table Games Floorperson

Bally's Corporation; East St. Louis (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Top industry pay

Health packages

Paid time off

Tuition reimbursement

401k with company match

Fun work environment

Shift differential

Smoke-free environment

Variety of departments

Job summary

Bally's Corporation in the United States is seeking a Table Games Floorperson to supervise table floor operations, resolve customer complaints, and ensure a safe, high‑quality guest experience. You will supervise dealers, set service standards, conduct departmental meetings, and maintain accurate documents while ensuring compliance with regulations.

The role requires flexibility to work nights, weekends and holidays.

Qualifications

• High school diploma or GED or equivalent work experience.
• Some college coursework preferred.
• 2 years of experience performing and managing duties of table games personnel (preferred).
• Excellent teamwork, interpersonal, guest service and communication skills.
• Gaming industry experience required.

Responsibilities

• Supervise table floor operations and dealers.
• Resolve customer complaints and disputes; ensure high-quality service.
• Conduct departmental meetings and maintain documentation.
• Ensure compliance with rules, regulations, and laws.
• Evaluate dealers and assign to appropriate tables; supervise performance.
• Repair minor table game machine malfunctions when needed.
• Work without supervision and maintain guest relations.
• Possess strong organizational and management skills; flexible hours including nights, weekends, holidays.

Skills

Guest service

Teamwork

Interpersonal skills

Written communication

Verbal communication

Education

High School Diploma or GED

Some college courses

Job description

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Table Games Floorperson is responsible for performing all duties according to Casino Queen policies, procedures and Internal Controls. Responsible for direct supervision of table floor operations, resolving customer complaints and supervision of dealers. Responsible for providing a safe environment for patrons and employees. In addition to providing outstanding guest service to internal and external guests.

Responsibilities:

• Build guest and team member positive relations.
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Supervises and monitor table game operations and dealers. Satisfactorily perform all job duties of a dealer.
• Satisfactorily resolves customer complaints and/or disputes.
• Ensures departmental documents are complete, accurate and legible.
• Comply with all rules, regulations and laws pertaining to department.
• Evaluate dealers and place them at appropriate tables based on dealer skills.
• Issue complimentary items to patrons to players.
• Coordinate with other department to ensure gaming integrity.
• Ability to repair minor table game machine malfunctions.
• Ability to work without supervision.
• Possess strong organizational, supervisory and management skills. Possess strong patron relation skills.
• Possess basic computer, math, statistical math and financial math skills.
• Regular attendance is an essential function of this job.
• Complete assignable work requested by management.
• Must be able to work flexible hours including nights, weekends and holidays.
• Other duties as assigned.

Qualifications:

• High school diploma, general education degree (GED); or equivalent work experience.
• Some college level classes preferred.
• 2 years of experience performing and managing duties of table games department personnel, or equivalent work experience, preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Gaming industry experience is required.

What's in it for you:

• Top Industry pay
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off
• Tuition Reimbursement
• 401k with company match
• Fun work environment
• Shift differential offered starting from 10pm-6am
• Smoke free environment
• A variety of departments to best fit your unique skills and talents

Target Salary Range:

$50,000 per year

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.