Table Games Dealer - Table Games Operations

188 Tejon Gaming Authority; United States; On-site; USD 28,000 - 60,000; Full time

Job summary

Seminole Hard Rock Support Services in the United States is seeking a Table Games Dealer. Under the Floor Supervisor, you will provide superior service to guests, deal assigned games according to policies, and contribute to a memorable casino experience.

You will handle monetary transactions accurately, maintain game security, and help build guest relationships while mentoring teammates. High School Diploma required; flexibility to work varying shifts in a fast-paced casino environment.

Qualifications

• High School Diploma required.
• Experience dealing table games and maintaining guest service standards preferred.
• Ability to handle monetary transactions accurately and discreetly.

Responsibilities

• Performs the functions of a Table Games Dealer on an assigned shift
• Responsible for dealing an assigned game in accordance with established policy and procedures
• Creates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides game security and protects Company assets by facing games at all times and being able to recreate bets/situations when necessary.
• Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
• Able to verbalize all aspects of the game including answering questions in regard to other games and the property.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

Team player

Confidentiality

Computer systems familiarity

Flexible shifts

Guest service oriented

Education

High School Diploma

Job description

Benefits

• We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description: Under the direction of the Floor Supervisor, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the delivery of Customer Service standards, while maintaining the integrity of the games. Screens telephone calls and visitors, ascertaining who can be re-redirected to subordinate management.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs the functions of a Table Games Dealer on an assigned shift
• Responsible for dealing an assigned game in accordance with established policy and procedures
• Creates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides game security and protects Company assets by facing games at all times and being able to recreate bets/situations when necessary.
• Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
• Able to verbalize all aspects of the game including answering questions in regard to other games and the property.

QUALIFICATIONS

• High School Diploma required.

SKILLS

• Strong interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!