Table Games Floor Supervisor

Ameristar Casino Hotel Kansas City; Kansas City (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Table Games Floor Supervisor in Kansas City to oversee all table games operations and supervise team members, ensuring safety, integrity and compliance with policies and regulations.

The role emphasizes exceptional customer service, cultivating player relationships, and maintaining a positive company image while upholding operational excellence.

Qualifications

• Minimum age requirement of 21 years.
• Comprehensive knowledge of table games operations, gaming regulations, and Company policies and procedures.
• Demonstrated supervisory or leadership experience in a gaming or hospitality environment.
• Exceptional communication and interpersonal skills with the ability to effectively manage and mentor team members.
• Strong customer service orientation with proven ability to cultivate and maintain positive client relationships.

Responsibilities

• Supervise, coach, and support dealers to ensure optimal performance and professional conduct in assigned gaming areas.
• Maintain comprehensive knowledge of all assigned table games and accurately calculate all payoffs and wagers.
• Monitor and ensure strict compliance with gaming regulations, Company policies, and established procedures at all times.
• Circulate throughout assigned areas to maintain visible supervision and operational oversight.
• Utilize gaming systems to manage credit lines, issue credit, and maintain accurate financial records.
• Cultivate and maintain positive customer relationships by evaluating player activity and extending complimentary services in accordance with Company guidelines.
• Conduct annual performance evaluations for designated team members and provide constructive feedback.
• Inspect and monitor equipment changes, including cards and dice, and authorize new equipment for use only after verification of compliance standards.
• Address customer concerns professionally and elevate complex issues to the Shift Manager when appropriate.

Skills

Table games knowledge

Supervisory experience

Communication skills

Customer service orientation

Regulatory compliance

Analytical decision-making

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Table Games Floor Supervisor is responsible for overseeing all table games operations and supervising team members to ensure the highest standards of safety, integrity, security, and compliance with Company and regulatory policies and procedures. This role focuses on delivering exceptional customer service, cultivating player relationships, and maintaining a positive Company image while upholding operational excellence.

Key Responsibilities

• Supervise, coach, and support dealers to ensure optimal performance and professional conduct in assigned gaming areas.
• Maintain comprehensive knowledge of all assigned table games and accurately calculate all payoffs and wagers.
• Monitor and ensure strict compliance with gaming regulations, Company policies, and established procedures at all times.
• Circulate throughout assigned areas to maintain visible supervision and operational oversight.
• Utilize gaming systems to manage credit lines, issue credit, and maintain accurate financial records.
• Cultivate and maintain positive customer relationships by evaluating player activity and extending complimentary services in accordance with Company guidelines.
• Conduct annual performance evaluations for designated team members and provide constructive feedback.
• Inspect and monitor equipment changes, including cards and dice, and authorize new equipment for use only after verification of compliance standards.
• Address customer concerns professionally and elevate complex issues to the Shift Manager when appropriate.

Qualifications

• Minimum age requirement of 21 years
• Comprehensive knowledge of table games operations, gaming regulations, and Company policies and procedures
• Demonstrated supervisory or leadership experience in a gaming or hospitality environment
• Exceptional communication and interpersonal skills with the ability to effectively manage and mentor team members
• Strong customer service orientation with proven ability to cultivate and maintain positive client relationships
• Ability to obtain and maintain all required gaming license as mandated by regulatory authorities
• Demonstrated commitment to compliance, integrity, and adherence to established operational standards
• Strong analytical and decision-making capabilities with the ability to address complex operational issues professionally

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.