Table Games Floor Supervisor

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

A premier casino in the United States is looking for a Floor Supervisor to oversee table games and ensure compliance with regulations. Responsibilities include supervising dealers, maintaining customer service, and evaluating team performance. Candidates must have at least two years of experience in a similar role, thorough knowledge of gaming regulations, and excellent communication skills. This position is an excellent opportunity for those looking to advance in the casino industry.

Qualifications

• Must be 21 years of age.
• Two years of experience as a Floor Supervisor.
• Knowledgeable about applicable gaming regulations and company policies.
• Thorough knowledge of a minimum of two games.
• Able to obtain necessary certifications and/or licenses.

Responsibilities

• Oversee table games and employees for safety and compliance.
• Supervise, coach, and support dealers.
• Maintain superior customer service.
• Evaluate team members’ performance yearly.
• Resolve customer complaints or refer them to the Shift Manager.

Skills

Excellent communication skills

Customer service skills

Knowledge of gaming regulations

Experience in supervising games

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Job Functions

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Qualifications

• Must be 21 years of age.
• Two (2) years of experience as a Floor Supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.