Table Games Floor Supervisor

Valley Forge; King of Prussia (PA); Hybrid; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Boyd Gaming Corporation in King of Prussia, PA seeks an experienced Floor Supervisor to oversee table games and employees, ensuring safety, integrity and regulatory compliance. You will coach dealers, maintain exceptional player relations, and protect the company image.

Ideal candidates have 2+ years in floor supervision, knowledge of two games, strong English communication, and the ability to obtain necessary certifications/licences. Equal opportunity employer.

Qualifikationen

• Must have 2 years of experience as a Floor Supervisor.
• Knowledge of applicable gaming regulations and company policies.
• Thorough knowledge of a minimum of two games.
• Excellent communication and customer service skills.

Aufgaben

• Oversee table games and employees to ensure safety, integrity and compliance.
• Supervise, coach, and support dealers.
• Maintain superior customer service by cultivating the established player base.
• Stand and circulate, monitor game rules, calculate payoffs, and resolve complaints.

Kenntnisse

Floor supervision

Customer service

Communication

Regulatory knowledge

Jobbeschreibung

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Job Functions

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Qualifications

• Must be 21 years of age.
• Two (2) years of experience as a Floor Supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.