Floor Supervisor Casino - Full Time

Boyd Gaming; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Boyd Gaming Corporation seeks a Floor Supervisor to oversee table games and staff, upholding safety, integrity, and regulatory policies while maintaining high levels of player service.

You will coach dealers, monitor play, and resolve issues to preserve the company's positive image and customer satisfaction across shifts.

Qualifications

• Minimum 2 years of experience as a Floor Supervisor.
• Knowledge of applicable gaming regulations and company policies.
• Ability to supervise dealers and evaluate performance.
• Excellent communication and customer service skills.

Responsibilities

• Stand and circulate throughout assigned area to supervise table games.
• Direct and coach dealers, ensuring accurate payoffs and compliance.
• Monitor compliance with gaming regulations and company procedures.
• Maintain positive customer relations and extend appropriate comps.
• Resolve customer complaints or refer to Shift Manager when needed.
• Evaluate team performance on a yearly basis and provide feedback.

Skills

Customer service

Communication

Leadership

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Job Functions

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Qualifications

• Must be 21 years of age.
• Two (2) years of experience as a Floor Supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.