Table Games Floor Manager - Lead Guest Service & Scheduling

Bally's Interactive; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

$7 Daily Garage Parking

Job summary

Bally's Interactive in Chicago, IL is seeking a Table Games Floor Supervisor to lead a busy casino floor, ensure compliance with gaming regulations, and deliver outstanding guest service. You will coach and develop table games staff, manage scheduling and budgeting for the department, and maintain a safe, professional work environment.

The successful candidate will uphold Bally’s Born to Entertain philosophy and work closely with leadership to optimize guest experience and departmental

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be a high school graduate or equivalent.
• Must have knowledge of all casino game rules.
• Must have knowledge of all applicable gaming regulations.
• Must have a minimum of two years as a Table Games Floor Supervisor casino management required.
• Requires above-average math skills.
• Experience with scheduling and budgeting in a casino environment.
• Strong organizational, planning, and supervisory skills are required.
• Must have open work availability to work nights, weekends, and holidays.

Responsibilities

• Foster an environment that embodies Bally ’ s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally ’ s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Mentor team members to provide superior guest service
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Properly staff and schedule table games department efficiently, keeping in mind special events, weather, and business conditions
• Train and develop table games team members through education, training, coaching, and corrective action
• Develop and maintain a safe, professional, and friendly work environment
• Oversee the overall integrity of the table games department
• Perform other duties as assigned

Skills

Math skills

Organizational skills

Supervisory skills

Scheduling

Budgeting

Guest service

Education

High school diploma or equivalent

Job description

Bally's Interactive in Chicago, IL is seeking a Table Games Floor Supervisor to lead a busy casino floor, ensure compliance with gaming regulations, and deliver outstanding guest service. You will coach and develop table games staff, manage scheduling and budgeting for the department, and maintain a safe, professional work environment.

The successful candidate will uphold Bally’s Born to Entertain philosophy and work closely with leadership to optimize guest experience and departmental