Table Games Floor Manager

Hard Rock Hotel & Casino Ottawa; Tejon (NM); On-site; USD 40,000 - 56,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa seeks an experienced Floor Supervisor - Table Games to oversee pit operations and ensure premier guest service. This role involves directing dealer duties, training staff, evaluating performance, and upholding gaming regulations to maintain a safe, compliant floor.

The supervisor will lead efforts to deliver consistent service standards, work with management to optimize floor performance, and engage guests to enhance their experience on-site.

Qualifications

• Directly supervises dealer responsibilities in accordance with company policies and procedures.
• Training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.

Responsibilities

• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all gaming regulations.
• Performs all other duties as assigned.

Skills

Table games experience

Casino knowledge

Supervisory experience

Education

High Scholl Diploma

Job description

Hard Rock Hotel & Casino Ottawa seeks an experienced Floor Supervisor - Table Games to oversee pit operations and ensure premier guest service. This role involves directing dealer duties, training staff, evaluating performance, and upholding gaming regulations to maintain a safe, compliant floor.

The supervisor will lead efforts to deliver consistent service standards, work with management to optimize floor performance, and engage guests to enhance their experience on-site.