TABLE GAMES FLOOR MANAGER

Argosy Casino Alton; Alton (IL); On-site; USD 50,000 - 61,000; Full time

Job summary

PENN Entertainment in Illinois is seeking a Table Games Supervisor to lead the department, supervise staff, and uphold high standards of guest service and profitability. This role requires coordinating schedules, managing budgets, and implementing strategies for revenue growth, while ensuring regulatory compliance and security of gaming equipment.

The successful candidate will have an Associates Degree in a related field and at least one year of experience in table games, with strong

Qualifications

• Associates Degree (A.A.) in related field required.
• One-year experience in Table Games or equivalent preferred.
• Flexibility to work all shifts including holidays, nights, weekends.

Responsibilities

• Supervises staff and management in the table games department; supports and monitors performance and profit objectives.
• Coordinates scheduling and ensures guest satisfaction; addresses scheduling concerns.
• Assists in budgeting for the department and reports budget concerns to management.
• Collaborates with shifts to implement customer service strategies for revenue growth and expense management.
• Maintains accountability for gaming equipment, inventories, and table game integrity.
• Ensures compliance with regulatory requirements and confidential handling of department information.

Skills

Excellent communication

Customer service

Education

Associates Degree (A.A.) in related field

Tools

Microsoft Excel/Word

Table Games systems

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Make suggestions for improvement on standard operating procedures as needed.
• Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.
• Shares responsibility for the overall integrity of daily operations.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures efficient operations table games protection.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Associates Degree (A.A.) in related field ; one-year experience in Table Games or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have knowledge of all Table Games and Table Games Operation.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $55,000 Based on experience