Assistant Pit Manager

Hollywood Casino at Penn National Race Course; Grantville (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

wellness programs

day-one medical coverage

401(k) matching

annual performance bonus

Paid time off

Job summary

Hollywood Casino at Penn National Race Course in Grantville, PA is seeking a Table Games shift supervisor to manage a pit, oversee games, and drive customer service excellence.

The role requires knowledge of all Table Games, strong communication, and proficiency with Excel/Word. Flexibility to work varied shifts, including holidays and nights, is essential.

Qualifications

• Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.
• Thorough knowledge of all Table Games and Table Games operations.
• Excellent written and oral communication skills.
• Proficient in Microsoft Excel and Word; knowledge of Table Games operating systems.

Responsibilities

• Supervising staff and daily management of a designated pit or shift in the Table Games Department.
• Oversee games, game protection, and overall operation within assigned pit/shift.
• Support budgeting and align with department goals; monitor performance and profits.
• Promote and ensure superior customer service standards.
• Enforce game procedures and company policies; maintain integrity of operations.
• Monitor chips and cash transactions; ensure correct payouts.
• Ensure accountability of gaming equipment and inventory.
• Assist with staffing recommendations and scheduling to meet business needs.

Skills

Table Games knowledge

Customer service

Communication skills

Microsoft Excel

Microsoft Word

Education

Associates degree or 3 years leadership experience in table games

Tools

Table Games systems

Job description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package.

• wellness programs designed to support our team members' financial, physical, and mental well-being.
• day‑one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Table Games Department. Provides oversight for all games, game protection, and overall operation of the table games in their assigned pit or during their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures enforcement of games procedures and policies as outlined in company and department manuals
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Effectively handles customer concerns and requests.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily table games operations.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
• May fulfill the regulatory required duties of Casino Operations Assistant Shift Manager.
• Performs the regulatory required duties of boxperson on an assigned shift as needed. When assigned these duties, the employee will not have responsibilities for supervision of table games or pits.

Qualifications

• Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.
• Must have thorough knowledge of all Table Games and Table Games operations.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team member performance.Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

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We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We’re changing entertainment. Follow us.

Equal Opportunity Employer

Starting Salary

Commensurate based on experience