Assistant Pit Manager

Hollywood Casino Toledo; Toledo (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Hollywood Casino Toledo is seeking a Table Games Supervisor to manage a designated shift, oversee games and staff, and ensure smooth daily operations. You will monitor game procedures, protect assets, and drive guest satisfaction while upholding regulatory controls.

The role requires an associates degree or 3+ years in a comparable leadership position, strong communication skills, and proficiency with Excel/Word and Table Games systems. Flexibility for all shifts is expected.

Qualifications

• Associates degree or 3+ years in Table Games leadership role or an equivalent combination of education and experience.
• Excellent written and oral communication skills.
• Proficient in Microsoft Excel and Word; knowledge of Table Games operating systems.
• Ability to interact with guests and colleagues and resolve problems diplomatically.

Responsibilities

• Supervise staff and daily management of a designated shift in the Table Games department.
• Oversee games, game protection, and overall operation of the table games on the shift.
• Coordinate scheduling with the manager and address scheduling concerns with guest satisfaction in mind.
• Assist in budgeting by providing recommendations and supporting budget initiatives.
• Promote and demonstrate superior customer service according to standards and address issues promptly.
• Ensure compliance with procedures, policies, and internal controls; monitor for compliance.

Skills

Table Games leadership

Communication skills

Microsoft Office

Table Games systems

Guest interaction

Education

AA degree in related field

Tools

Excel

Word

Table Games OS

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.


• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.


• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.


• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.


• Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.


• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.


• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.


• Verifies table inventories and effectively manages table limits.


• Effectively handles customer concerns and requests.


• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.


• Assists with the overall integrity of daily Table Games operations.


• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.


• Maintains strict confidentiality in all departmental and company matters.

Supervisory Responsibilities

This job may or may not have supervisory responsibilities.

• Responsible for staff development and training programs.


• Responsible for rewards and recognition program to maximize employee engagement.


• Evaluates team members within department and delivers constructive feedback to team members in regard to performance.


• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.


• Manages work procedures and expedites workflow.


• Provides recommendation for employee performance (disciplining, coaching, and counseling).

BRING US YOUR BEST.

• Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.


• Excellent skills in both written and oral communication.


• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.


• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


• Ability to write reports, business correspondence, and procedure manuals.


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer