Table Games Floor Lead - Elevate Service & Profit

Boomtown Casino & Hotel New Orleans; Harvey (LA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Boomtown Casino & Hotel New Orleans in Harvey, LA seeks a Table Games Supervisor to oversee a designated shift, supervise staff, and drive guest satisfaction and profitability in the Table Games department. You will manage scheduling, assist with budgets, ensure compliance, and maintain gaming integrity.

The ideal candidate holds an Associate degree or equivalent experience, with excellent written and verbal communication skills, proficiency in Microsoft Office, and a proven leadership track

Qualifications

• Associate degree or 4 years of experience in a comparable Table Games Operations supervisory position.
• Must have knowledge of all Table Games and Table Games Operations.
• Excellent written and verbal communication skills; fluent in English.
• Ability to maintain confidentiality and professionalism.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Ability to interact with guests, staff, and colleagues and resolve problems diplomatically.
• Ability to write reports and business correspondence.
• Ability to present information to groups of managers, clients, customers, and the public.
• Excellent customer service and interpersonal skills.
• Ability to work collaboratively and communicate with team members at all levels.
• Maintain a high level of energy and proactive approach to issues.
• Basic math: add/subtract/multiply/divide in all units of measure.
• Ability to compute rate, ratio, and percent; draw and interpret bar graphs.
• Must be flexible to work all shifts, including nights, weekends, and holidays.

Responsibilities

• Supervise staff and daily management of a designated shift in the Table Games department.
• Coordinate scheduling with the manager and monitor guest satisfaction.
• Assist in budgeting and report budget concerns to manager; support compliance with departmental budgets.
• Promote and demonstrate superior customer service in line with standards.
• Ensure customer service standards are followed by all team members and address issues.
• Collaborate with Shift Manager to implement strategies for customer service, comping, game layout and mix, revenue growth, and expense management.
• Share responsibility for engaging team members and addressing feedback, suggestions, and grievances.
• Maintain accountability for chips, cards, dice, and other gaming equipment.
• Assist in verifications of table inventories and management of table limits.
• Maintain and process paperwork, logs, schedules, and communications for Table Games.
• Inspect cards and dice regularly to ensure security of assigned table games.
• Ensure daily operations integrity and regulatory compliance; report issues to management.
• Maintain confidentiality in all departmental and company matters.

Skills

Table Games knowledge

English fluency

Microsoft Office

Communication

Problem solving

Team collaboration

Customer service

Education

Associate degree or 4 years experience in Table Games supervisory

Tools

Table Games operating systems

Job description

Boomtown Casino & Hotel New Orleans in Harvey, LA seeks a Table Games Supervisor to oversee a designated shift, supervise staff, and drive guest satisfaction and profitability in the Table Games department. You will manage scheduling, assist with budgets, ensure compliance, and maintain gaming integrity.

The ideal candidate holds an Associate degree or equivalent experience, with excellent written and verbal communication skills, proficiency in Microsoft Office, and a proven leadership track