Table Games Floor Lead — Elevate Guest Experience

Twenty-Nine Palms Band Of Mission Indians; Twentynine Palms (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Twenty-Nine Palms Band Of Mission Indians is seeking a Table Games Supervisor to oversee dealer activities, ensure service excellence and strict adherence to policies across the casino gaming floor.

You will mentor dealers, coordinate shifts, monitor game integrity and collaborate with surveillance to safeguard assets, while maintaining a welcoming, orderly table games area.

The role requires 21+, HS diploma, and gaming-knowledge; willingness to work flexible hours, weekends, and holidays.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• One year experience as a dealer, Supervisor, and/or dual rate Dealer/Supervisor.
• Must have overall knowledge of the gaming industry and tracking system concepts.
• Advanced skill levels on and knowledge of electronic tracking systems preferred.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs.
• Accountable and responsible for the protection of assets of the casino.
• Ensure player ratings are completed accurately, consistently and according to established guidelines.
• Serve as immediate reference to departmental policies and procedures on the gaming floor.
• Assure integrity of games, game protection and proper rack management.
• Maintain all required communication with surveillance.
• Verify accuracy of the game, make quick and professional arbitration decisions, recognize card combinations and totals with speed and accuracy.
• Order credits and fills in the respective gaming area and ensures fills and credits are conducted according to policy.
• Alert Shift Manager of all security issues, suspicious activities and irregularities.
• Analyze gaming activities during shift and issues verbal instructions to the dealers.
• Examine work efforts and procedures for exactness, neatness, conformance to policies and positive customer service impact.
• Study and suggest standardization of procedures to improve efficiency of play.
• Establish and maintain harmony among dealers and resolves grievances within the scope of responsibility.

Skills

Verbal and written communication

Customer service excellence

Team leadership

Attention to detail

Education

High school diploma or GED

Tools

Electronic tracking systems

Job description

Twenty-Nine Palms Band Of Mission Indians is seeking a Table Games Supervisor to oversee dealer activities, ensure service excellence and strict adherence to policies across the casino gaming floor.

You will mentor dealers, coordinate shifts, monitor game integrity and collaborate with surveillance to safeguard assets, while maintaining a welcoming, orderly table games area.

The role requires 21+, HS diploma, and gaming-knowledge; willingness to work flexible hours, weekends, and holidays.