Table Games Floor Lead - Five-Star Service

TWENTY NINE PALS ENTERPRISES CORPO RATION DBA SPOTLIGHT 29 C; Coachella (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Twenty Nine Palms Band of Mission Indians’ Twenty Nine Palms Enterprises – Coachella location seeks a Dealer Supervisor to oversee the Table Games operation, ensure game integrity and deliver the Five Star Experience for guests and team members.

You will coach dealers, monitor game play, coordinate with surveillance, and uphold regulatory standards while fostering a positive work environment. A high school diploma or GED and 1 year in dealer/supervisor roles are required.

Qualifications

• High school diploma or GED.
• One (1) year experience as dealer, Supervisor and/or dual rate Dealer/Supervisor.
• Must have overall knowledge of the gaming industry and tracking system concepts.
• Advanced skill levels on and knowledge of electronic tracking systems preferred.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs.
• Accountable and responsible for the protection of assets of the casino.
• Ensure player ratings are completed accurately, consistently and according to established guidelines.
• Serve as immediate reference to departmental policies and procedures on the gaming floor.
• Assure integrity of games, game protection and proper rack management.
• Maintain all required communication with surveillance.
• Verify accuracy of the game, make quick and professional arbitration decisions, recognize card combinations and totals with speed and accuracy.
• Alert Shift Manager of all security issues, suspicious activities and irregularities.
• Analyze gaming activities during shift and issues verbal instructions to the dealers.
• Study and suggests standardization of procedures to improve efficiency of play.
• Establish and maintain harmony among dealers and resolves grievances within the scope of responsibility.
• Develop, maintain and nurture a positive work environment.
• Maintain integrity of all casino promotions as they pertain to Table Games.
• Responsible for training and development of dealers.
• Assure that Table Games area looks neat, clean, organized and inviting.
• Handle customer disputes and overpayments. Analyze situation and make decision based on circumstances.
• Responsible for compliance with all Title 31 requirements.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

Job description

Twenty Nine Palms Band of Mission Indians’ Twenty Nine Palms Enterprises – Coachella location seeks a Dealer Supervisor to oversee the Table Games operation, ensure game integrity and deliver the Five Star Experience for guests and team members.

You will coach dealers, monitor game play, coordinate with surveillance, and uphold regulatory standards while fostering a positive work environment. A high school diploma or GED and 1 year in dealer/supervisor roles are required.