TG ASSISTANT SHIFT MANAGER

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Pennsylvania seeks a Table Games Supervisor to manage operations, ensuring excellent customer service and regulatory compliance. Ideal candidates will have an associate degree or relevant supervisory experience, strong communication skills, and proficiency in Microsoft Office. Flexibility to work various shifts is required.

Qualifications

• Associate degree in related field; or four years of relevant supervisory experience.
• Fluency in English is required.
• Proficient in Microsoft Office applications.
• Ability to maintain confidentiality and professionalism.
• Ability to interact with guests, staff, and resolve conflicts diplomatically.

Responsibilities

• Supervise staff during a shift in the Table Games department.
• Ensure compliance with customer service standards.
• Assist in budget processes and report concerns.
• Manage accountability of gaming equipment.
• Collaborate with Shift Manager on strategies for revenue, games layout, and profitability.
• Maintain integrity of gaming equipment and daily operations.

Skills

Excellent written and verbal communication skills

Customer service skills

Ability to resolve conflicts

Ability to work collaboratively

Proficiency in Microsoft Office

Confidentiality

Problem solving

Report writing

Education

Associate degree in related field or equivalent experience

Tools

Table Games operating systems

Table Games operating systems

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games during assigned shift.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate degree in related field; or four years of experience in a comparable Table Games Operations supervisory position; or equivalent combination of education and experience.
• Knowledge of Table Games Operations is preferred, but not required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have excellent customer service and interpersonal skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be flexible to work all shifts, including nights, weekends, and holidays, as business needs dictate.