SHIFT MANAGER TABLE GAMES

ViziRecruiter,LLC.; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

PENN Entertainment in Columbus, OH seeks an experienced Table Games Supervisor to lead daily shift operations and ensure exceptional guest experiences. You will manage staff, schedules, and adherence to internal controls while supporting overarching profitability goals.

The role requires a Bachelor's degree or equivalent experience, strong communication, and proficiency with MS Excel/Word. Flexibility for all shifts, holidays, and overtime is expected to meet business needs.

Qualifications

• Bachelor's degree or four years of equivalent experience in Table Games leadership.
• Excellent written and oral communication skills.
• Proficient in Microsoft Excel and Word; knowledge of Table Games operating systems.

Responsibilities

• Supervise staff and manage daily shift operations.
• Create effective schedules and control labor costs while ensuring guest satisfaction.
• Assist in budgeting for the department and report budget concerns to management.
• Provide superior customer service and resolve issues promptly.
• Oversee all games and staff in Table Games on assigned shift.
• Ensure compliance with game procedures, policies, and internal controls.
• Maintain gambling equipment inventories and table limits.
• Support strategic initiatives to maximize profitability and guest engagement.
• Maintain documentation, logs, and communications for the department.

Skills

Communication

MS Office

Table Games knowledge

Guest interaction

Problem solving

Education

Bachelor's degree

Tools

Table Games OS

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Overview

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for all games and staff in Table Games on their assigned shift.
• Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.
• Effectively handles customer concerns and requests. Makes final decisions in regards to service recovery.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, compatibility, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for the overall integrity of daily operations on assigned shift.
• Understands and adheres to all bargaining unit agreements (where applicable).
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of four years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience preferred.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have extensive knowledge of all Table Games and Table Games Operations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).