Table Games Supervisor

ViziRecruiter,LLC.; Council Bluffs (IA); On-site; USD 50,000 - 65,000; Full time

Job summary

PENN Entertainment is seeking a Table Games Supervisor to lead a designated area, ensuring high-quality guest experiences and adherence to standards. You will supervise staff, manage daily operations, and coordinate with leadership to optimize game performance.

The role requires strong English communication, reporting skills, and flexibility to work nights, weekends, and holidays. Knowledge of Table Games operations and Microsoft Office is helpful for success in this position.

Qualifications

• Excellent written and verbal English communication.
• Ability to write reports and business correspondence.
• Proficiency in Microsoft Office and table games systems.
• Strong customer service and interpersonal skills.
• Flexible scheduling including nights, weekends, holidays.

Responsibilities

• Supervise staff and daily management of a table games section.
• Provide a memorable guest experience and lead the team.
• Provide feedback on game limits, spread, staffing, and revenue opportunities.
• Engage with the team on suggestions and ideas.
• Maintain accountability for chips, cards, dice, and gaming equipment.
• Inspect and log cards and dice; ensure security of table games.
• Share responsibility for daily operational integrity.
• Ensure regulatory compliance and report issues to leadership.

Skills

Table Games ops

Communication

Reporting

Customer service

English fluency

Team leadership

Tools

Table Games OS

Microsoft Office

Job description

Introduction

...

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated section or area in the Table Games department.
• Enthusiastically provides a memorable and exciting experience for our guests. Assists the team in providing the same experience.
• Provides feedback to the Casino Manager on game limits, game spread, staffing and possibilities to increase revenue and the guests experience.
• Engagement with the team on all suggestions and ideas.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Maintains a continuous inspection and logging of cards and dice, ensuring the security of assigned table games during assigned shift.
• Shares responsibility for the overall integrity of daily operations.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to leadership.

Requirements

• Knowledge of Table Games Operations is preferred, but not required.
• Must have proficient written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications and have knowledge of Table Games operating systems.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, guests.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute odds.
• Must have flexible in scheduling, including nights, weekends, and holidays, as business needs dictate.