Casino Assistant Shift Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading casino operations company is seeking a skilled supervisor to manage daily casino operations in Indiana. Candidates should have a Bachelor's degree or equivalent experience in a leadership role in Table Games or Slots. The position includes ensuring compliance with regulations, overseeing guest service, and managing staff performance. Benefits include a competitive salary and wellness programs. Flexible hours needed, including nights and weekends.

Qualifications

• Minimum of three years of experience in a comparable Table Games and/or Slots leadership position.
• Thorough knowledge of all Table Games and Table Games/or Slots operations.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Proficient with Microsoft Office (Excel, Word) and slot systems.
• Strong problem-solving and guest-service orientation.

Responsibilities

• Supervise staff and manage daily operations in the Casino Operations department.
• Ensure superior guest service standards are followed.
• Ensure compliance with all regulatory standards.
• Promote exceptional guest service per standards.
• Oversee gaming floor and handle guest concerns.
• Ensure accurate payout amounts and accountability for chips and equipment.
• Monitor table inventories and limits.
• Support revenue growth and expense control strategies.
• Guide engagement and address feedback from team members.
• Ensure compliance with regulatory requirements.
• Maintain confidentiality.

Skills

Excellent written and oral communication

Proficient in Microsoft applications

Ability to resolve problems diplomatically

Strong knowledge of Table Games and Slots operations

Customer service orientation

Education

Bachelor's degree from four-year college or university

Tools

Microsoft Excel

Microsoft Word

Slot operating systems

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Maybe responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensure guest service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for the gaming floor on their assigned shift.
• Effectively handles guest concerns and requests.
• Monitors chips and cash transactions between dealers and guests and ensures that proper payout amounts are paid to guests.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Assists with overall strategies for guest service, revenue growth, and expense management in order to maximize profitability.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games and/or Slot operations.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelor's degree (B.A. / B.S.) from four‑year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience.
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within the department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.

Supervisory Responsibilities

• Provides recommendation for employee performance (disciplining, coaching, and counseling).