TA Innovation & High-Volume Ops Lead

Included Health, Inc.; United States; Remote; USD 128,000 - 168,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan

Medical, vision, and dental coverage

PTO and Discretionary Time Off

Parental leave and family building

Job summary

Included Health is seeking a Senior Program Manager, Talent Acquisition Innovation, to build and run the operating system for high-volume hiring in Clinical, Behavioral Health and Member Care. You’ll create cadence, manage agency performance, and expand automation and AI-enabled workflows.

As the program owner, you will translate hiring goals into capacity plans, identify risks early, drive corrective actions, and hold cross-functional partners accountable for measurable outcomes at scale.

Qualifications

• 7+ years of experience in recruiting operations or program management.
• Experience owning complex, cross-functional programs from strategy through execution.
• Experience using AI-enabled recruiting workflows.
• Strong understanding of funnels, capacity planning, and hiring economics.
• Data-driven with ability to diagnose problems and drive decisions.
• Experience improving processes through automation or workflow redesign.
• Excellent communication with senior leaders.
• Ability to influence and create accountability without direct authority.
• Strong organizational skills in a fast-changing environment.

Responsibilities

• Build and maintain a standardized operating model across high-volume recruiting pods.
• Establish operating cadences, planning processes, scorecards, and escalation paths.
• Translate hiring goals into funnel requirements, capacity plans, and execution priorities.
• Maintain a consolidated view of hiring health, risks, dependencies, and corrective actions.
• Partner with pod owners to improve pacing, stakeholder readiness, funnel quality, and delivery against goals.
• Own day-to-day operating performance for high-volume agency and vendor partners.
• Create a consistent process for agency onboarding, performance reviews, escalation, and offboarding.
• Shift routine agency management and reporting toward exception-based escalation.
• Expand BrightHire, AI interviewer, and related workflow adoption across high-volume recruiting.

Skills

Recruiting operations

Program management

High-volume recruiting

AI-enabled recruiting

Data-driven decisions

Stakeholder communication

Influence without authority

Tools

Lever

BrightHire

Job description

Included Health is seeking a Senior Program Manager, Talent Acquisition Innovation, to build and run the operating system for high-volume hiring in Clinical, Behavioral Health and Member Care. You’ll create cadence, manage agency performance, and expand automation and AI-enabled workflows.

As the program owner, you will translate hiring goals into capacity plans, identify risks early, drive corrective actions, and hold cross-functional partners accountable for measurable outcomes at scale.