T Mobile Authorized Retailer Assistant Manager

GP Mobile; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading wireless company as a Retail Associate Manager, where you'll lead a team to enhance customer experiences and drive sales. You'll be responsible for training staff, managing store operations, and ensuring customer satisfaction. This role offers growth potential and a chance to make a significant impact in a dynamic environment.

Benefits

Medical, dental, and vision benefits

401K Plan

Generous paid time-off programs

Growth potential for your career

Qualifications

• At least 1 year of customer service and/or sales experience, retail preferred.
• Availability to work varied schedules including nights, weekends, and holidays.

Responsibilities

• Lead and develop the store team to deliver customer satisfaction.
• Manage customer interactions and provide feedback for Mobile Associates.
• Ensure adherence to store standards and financial results.

Skills

Customer Service

Leadership

Communication

Job description

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities :

1. Infuse every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
2. Ensure that customer needs are met, building their confidence by making their experience comfortable, simple, and by solving the whole problem.
3. Observe Mobile Associates’ interactions with customers, providing feedback for development, training, and coaching.
4. Manage customer wait times effectively. Stay current on products, services, and promotions.
5. Lead by example, staying up to date on products, services, training, and leadership best practices. Interact directly with Mobile Associates to ensure they meet or exceed success measurements and complete training on time.
6. Assist in maintaining store environment quality and adhere to plan-o-gram standards. Use visual displays effectively and keep them current. Support the execution of Retail Methods & Procedures.
7. Ensure team knowledge of store systems and communications. Deliver financial results based on KPIs. Manage store expenses, discounts, and credits.

The experience you’ll bring :

• At least 1 year of customer service and/or sales experience, retail preferred
• Availability to work varied schedules including nights, weekends, and holidays
• Leadership and mentoring skills to deliver results
• Excellent communication skills for interacting with teammates and customers

What’s in it for you :

• Benefits for part-time and full-time employees
• Medical, dental, and vision benefits
• 401K Plan
• Generous paid time-off programs
• Growth potential for your career

This is an exciting opportunity to join a company revolutionizing the wireless industry. We invite you to apply today!