T Mobile Authorized Retailer Assistant Manager

GP Mobile LLC.; Leominster (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading Authorized T-Mobile Retailer, where you can unleash your potential in a fast-paced environment. As a Retail Associate Manager, you will work closely with the Store Manager to inspire and lead a passionate team dedicated to exceptional customer service. Enjoy competitive pay, unlimited commission opportunities, and a range of benefits including medical, dental, and vision coverage. This is your chance to grow your career in the wireless industry with a company committed to inclusivity and development. If you thrive on challenges and have the ambition to succeed, we want you on our team!

Benefits

Commission

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Vision insurance

Qualifications

• 1 year of customer service and/or sales experience preferred.
• Ability to lead and mentor people to deliver results.

Responsibilities

• Lead and develop the store team to enhance customer experience.
• Manage customer wait time and ensure team knowledge of store systems.
• Conduct observations and provide feedback for Mobile Associates.

Skills

Customer Service

Sales

Communication Skills

Leadership

Job description

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be!

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities:

1. Responsible for infusing every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
2. Ensure that every customer need is met, and employees build customer confidence by making their experience comfortable, simple, and by solving the whole problem.
3. Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
4. Manage customer wait time effectively. Stay current on products, services, and promotions.
5. Lead by example, staying up to date on the latest products, services, training, and leadership best practices. Interact directly with Mobile Associates to ensure they meet or exceed success measurements and complete training on time.
6. Assist in maintaining the overall store environment quality and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep displays current. Assist in executing Retail Methods & Procedures.
7. Ensure team knowledge of store systems and corporate communications. Deliver financial results based on KPIs. Manage store expenses, discounting, and credits.

The experience you’ll bring:

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver results
• Outstanding communication skills with ability to interact effectively with teammates and customers

What’s in it for you:

• Competitive base pay plus commissions
• Benefits for part-time and full-time employees
• Medical, dental, and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

This is an opportunity to join a company revolutionizing the wireless industry. We encourage diverse applicants and are committed to an inclusive workplace. Apply today!