T-Mobile Authorized Retailer Assistant Manager

GP Mobile LLC.; Greenville (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at an innovative company revolutionizing the wireless industry! As a Retail Associate Manager, you will partner with the Store Manager to inspire and develop a passionate team focused on delivering exceptional customer experiences. This role offers a competitive salary with unlimited commission potential, comprehensive benefits, and significant growth opportunities. If you're driven, enjoy mentoring others, and thrive in a fast-paced environment, this is the perfect opportunity for you. We value diversity and encourage all candidates to apply!

Benefits

Commission

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Employee discounts

Vision insurance

Wellness resources

Qualifications

• 1 year of customer service and/or sales experience, retail preferred.
• Ability to lead and mentor teams to deliver results.

Responsibilities

• Lead and develop the store team to deliver excellent customer service.
• Manage customer wait time and ensure all needs are met.
• Train and coach Mobile Associates to meet success measurements.

Skills

Customer Service

Sales Experience

Leadership

Communication Skills

Education

High School Diploma

Job description

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be!

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities:

• Responsible for infusing every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every customer need is met, and employees build customer confidence by making their experience comfortable, simple, and solving the whole problem.
• Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Manage customer wait time effectively. Stay current on products, services, and promotions.
• Lead by example, staying up-to-date on the latest products, services, training, and leadership best practices to remain an expert resource. Interact directly with Mobile Associates to ensure they meet or exceed success measurements and complete training on time.
• Assist in maintaining the quality of the store environment and adhere to standards. Use visual displays and interactive devices effectively. Keep displays current. Assist in executing Retail Methods & Procedures.
• Ensure team knowledge of store systems and communications. Deliver financial results based on KPIs. Manage store expenses, discounting, and credits.

The experience you’ll bring:

• 1 year customer service and/or sales experience, retail preferred
• Available to work varied schedules including nights, weekends, and holidays
• Ability to lead and mentor teams to deliver results
• Outstanding communication skills for interacting with teammates and customers

What’s in it for you:

• Competitive base pay plus commissions
• Benefits for part-time and full-time employees
• Medical, dental, and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

This is an opportunity to join a company revolutionizing the wireless industry. We encourage everyone, including those who may not meet every qualification, to apply. We are committed to diversity and inclusion and welcome all applicants.