Systems Technician: Frontline IT Support & Growth

Integris; Village of Endicott (NY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Retirement Plan

4 weeks PTO + Birthday PTO

Paid Holidays

Job summary

Integris is seeking a Systems Technician to deliver frontline IT support for end-user devices, Microsoft 365 apps, and basic network issues. You will be the first contact for clients, handling tickets from phone, email, and client portal while delivering exceptional service.

You will work across office, client sites, or remote home offices as needed, growing technical capabilities and following SOPs to ensure quality support and knowledge sharing. Prior MSP or multi-client experience is a plus.

Qualifications

• Associate degree or related experience preferred.
• Valid driver’s license.
• Entry-level certifications encouraged (CompTIA A+, Google IT Support, Microsoft Fundamentals, CompTIA Network+).
• Experience: 1–3 years in technical support, help desk, or desktop support.
• Experience with Microsoft 365, Windows OS, basic networking, and end-user devices.

Responsibilities

• Manage tickets in SLA order and document work thoroughly.
• First point of contact via phone, email, or client portal.
• Troubleshoot frontline issues and resolve to minimize disruption.
• Escalate complex issues to Systems Administrators/Engineers per procedures.
• Collaborate with Admins/Engineers to resolve client issues and build knowledge.

Skills

Customer service

Communication

Team collaboration

Problem solving

Time management

Adaptability

Education

Associate degree in Computer Science/Information Technology

Certifications: CompTIA A+

Certifications: Google IT Support Professional

Certifications: Microsoft Fundamentals

Certifications: CompTIA Network+

Tools

ConnectWise

Intune

ConnectWise Automate

WatchGuard

Meraki

Job description

Integris is seeking a Systems Technician to deliver frontline IT support for end-user devices, Microsoft 365 apps, and basic network issues. You will be the first contact for clients, handling tickets from phone, email, and client portal while delivering exceptional service.

You will work across office, client sites, or remote home offices as needed, growing technical capabilities and following SOPs to ensure quality support and knowledge sharing. Prior MSP or multi-client experience is a plus.