Systems Support Technician II — Hybrid IT & Hardware

Cape Cod 5; Leominster (MA); Híbrido; USD 35.000 - 46.000; Jornada completa

Descripción de la vacante

Cape Cod 5 in Leominster, MA seeks an IT Service Desk technician to provide first-level support for software, operating systems, and hardware. You will log and monitor requests, build and upgrade bank PC workstations, and participate in on-call rotations requiring flexibility outside normal hours.

Minimum 3 years of technical support experience is required, preferably in financial services. Strong troubleshooting, SCCM knowledge, and cyber security awareness are essential in a collaborative,

Formación

• Minimum of 3 years of technical support experience, preferably in a financial services environment.
• Ability to resolve and troubleshoot technology issues/requests independently.
• Strong communication and documentation skills.
• Willingness to work on-call and outside normal hours as needed.

Responsabilidades

• Provide primary service desk support to users; accurately document and track all user support requests.
• Troubleshoot hardware and software performance issues.
• Direct escalation requests to appropriate team.
• Build, deliver, set-up and upgrade hardware and software configurations.
• Assist with facility builds, relocations, and equipment replacements.
• Collaborate with team to maintain up-to-date documentation and processes.

Conocimientos

Troubleshooting

Strong technical aptitude

Cyber security awareness

Customer-first mindset

Herramientas

SCCM (Configuration Manager)

Descripción del empleo

Cape Cod 5 in Leominster, MA seeks an IT Service Desk technician to provide first-level support for software, operating systems, and hardware. You will log and monitor requests, build and upgrade bank PC workstations, and participate in on-call rotations requiring flexibility outside normal hours.

Minimum 3 years of technical support experience is required, preferably in financial services. Strong troubleshooting, SCCM knowledge, and cyber security awareness are essential in a collaborative,