Hybrid IT Support Technician II — Frontline & Mentorship

Mutual Bancorp and its Subsidiaries; Leominster (MA); Híbrido; USD 35.000 - 46.000; Jornada completa

Descripción de la vacante

Mutual Bancorp and its Subsidiaries seeks a Systems Support Tech I to provide first-level service desk support for end-users, troubleshoot hardware/software issues, and document requests. The role includes building and upgrading bank PC workstations and participating in on-call rotations, with occasional after-hours work.

Responsibilities include troubleshooting, escalation, inventory tracking, and collaboration to improve processes and documentation across the IT team.

Formación

• Minimum of 3 years of technical support experience, preferably in a financial services environment.
• Strong ability to resolve and troubleshoot technology issues independently.
• Experience/knowledge of Configuration Manager (SCCM).
• Must have cyber security awareness to protect the digital environment, the Bank, and customers.

Responsabilidades

• Provide primary service desk support to users; document and track all user support requests.
• Troubleshoot hardware and software system performance problems.
• Direct escalation requests to appropriate team.
• Build, deliver, set-up and upgrade hardware including configurations and software installations.
• Assist with facility builds, relocations, and equipment replacement projects as necessary.
• Collaborate with team to maintain up-to-date documentation.

Conocimientos

Troubleshooting

Mentoring

SCCM

Cyber security

Educación

Minimum 3 years of technical support experience

Herramientas

SCCM

Descripción del empleo

Mutual Bancorp and its Subsidiaries seeks a Systems Support Tech I to provide first-level service desk support for end-users, troubleshoot hardware/software issues, and document requests. The role includes building and upgrading bank PC workstations and participating in on-call rotations, with occasional after-hours work.

Responsibilities include troubleshooting, escalation, inventory tracking, and collaboration to improve processes and documentation across the IT team.