Banking IT Service Desk Technician II

The Cape Cod Five Cents Savings Bank; Raynham (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank is seeking a motivated service desk professional to provide first level support for end users. You will log and track requests, troubleshoot hardware and software issues, and help maintain bank PC workstations and related equipment.

The role includes on-call duties in a rotation and requires flexibility to work outside normal hours. Candidates should have at least 3 years of technical support experience, an associates degree or certifications, and solid

Qualifications

• Minimum 3 years of technical support experience
• Associates degree or relevant certifications a plus
• Strong knowledge of PC hardware, OS, networks, and AD
• Experience with Microsoft 365 and SCCM is preferred

Responsibilities

• Provide primary service desk support to users; document and track requests
• Troubleshoot hardware and software performance problems
• Direct escalation to appropriate team
• Build, deliver, set-up and upgrade hardware and configurations
• Maintain bank PC workstations and related equipment
• Participate in on-call rotation and after-hours work as needed
• Maintain up-to-date documentation and assist with asset inventory

Skills

Service desk

PC hardware

Operating systems

LAN/WAN

Microsoft 365

Active Directory

SCCM

Cyber security awareness

Education

Associates degree

Relevant certifications

Job description

The Cape Cod Five Cents Savings Bank is seeking a motivated service desk professional to provide first level support for end users. You will log and track requests, troubleshoot hardware and software issues, and help maintain bank PC workstations and related equipment.

The role includes on-call duties in a rotation and requires flexibility to work outside normal hours. Candidates should have at least 3 years of technical support experience, an associates degree or certifications, and solid