Systems Support Technician: First-Line IT Help Desk

Sage Credit Union; Klamath Falls (OR); On-site; USD 29,000 - 45,000; Full time

Job summary

Sage Credit Union is seeking a Systems Support Technician to provide first-level support for staff hardware, software, and systems. The role involves resolving issues across multiple software systems and devices, with documentation of all activities in the ticketing system.

You will assist staff with access, passwords, and account management while escalating complex issues as needed. The job emphasizes continuous learning and professional growth within the Systems Support team.

Qualifications

• Associates degree or equivalent training and experience.
• Proven customer service experience.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office Suite and operating systems.

Responsibilities

• Provide first level technical support to staff for hardware, software, and system issues.
• Document all technical issues, resolutions, and support activities within the ticketing system.
• Assist employees with core banking system access, password resets, and user account management.
• Escalate complex technical issues beyond first level to staff when necessary.
• Remain current on systems, processes, and procedural updates; contribute to process improvements.

Skills

Customer service

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Organizational skills

Adaptability under pressure

Education

Associates degree or equivalent training and experience

Tools

Microsoft Office Suite

Windows 11

Windows Server 2022

Linux

Job description

Sage Credit Union is seeking a Systems Support Technician to provide first-level support for staff hardware, software, and systems. The role involves resolving issues across multiple software systems and devices, with documentation of all activities in the ticketing system.

You will assist staff with access, passwords, and account management while escalating complex issues as needed. The job emphasizes continuous learning and professional growth within the Systems Support team.