Systems Support Technician

Pacific Crest Federal Credit Union; Klamath Falls (OR); On-site; USD 29,000 - 45,000; Full time

Job summary

Sage Credit Union is seeking a Systems Support Technician to provide first-level hardware, software, and system assistance to staff. The role requires strong customer service, knowledge of Windows 11, Windows Server 2022, Linux, and PC hardware, and the ability to work in a fast-paced environment.

Join our community-focused team at the Lakeport Business Center in Klamath Falls, OR, and help document issues, support core banking access, and contribute to continuous improvement while delivering

Qualifications

• Associates degree or equivalent training and experience.
• Proven Customer Service Experience.

Responsibilities

• Provide first-level technical support to staff for hardware, software, and system issues.
• Document issues, resolutions, and activities in the ticketing system.
• Assist employees with core banking system access and password resets.
• Escalate complex issues beyond first level when necessary.
• Maintain up-to-date knowledge of systems, processes, and updates.
• Propose improvements to System Support delivery.
• Support learning path to progress toward Level 2 System Support Technician.

Skills

Analytical skills

Communication

Customer service

Organizational skills

Stress management

Microsoft Office

Windows 11

Windows Server 2022

Linux

Hardware basics

Printers/scanners

Education

Associate degree or equivalent

Job description

Job Details

• Level: Experienced
• Job Location: Lakeport Business Center - Klamath Falls, OR 97601
• Position Type: Full Time
• Education Level: Not Specified
• Salary Range: $21.00 - $33.00 Hourly
• Travel Percentage: Negligible
• Job Shift: Day
• Job Category: Banking

Sage Credit Union is looking for a qualified professional for our open Systems Support Technician position.

Sage Credit Union’s systems are the central nervous system of the organization, supporting Credit Union employees in effectively and efficiently meet the needs of our members. A Systems Support Technician, is first level support for all Credit Union employee computer hardware and software needs; collaboratively solving problems and delivering solutions across multiple software systems and devices along with performing daily routines and maintenance as an integral part of the Systems Support team. a System Support Technician contributes to projects and documentation efforts to effectively deploy dynamic changes in technology.

Who We Are…

We believe in the kind of service that comes only through a local institution, where every single person is a member — not a number. Our staff have roots here, and we care about the people we work with, both as members of our credit union, and as members of our community.

So we listen with purpose. We bring creativity to challenges. We demonstrate integrity. And we deliver a structure of financial products and services to help our members explore the scope of what’s possible.

Essential Job Functions:

• Ensure responsive and effective support for staff by identifying and resolving issues related to technology, providing staff with aCrest level service experience.
• Provide first level technical support to credit union staff for hardware, software, and system related issues through multiple channels including phone calls, tickets, Instant messaging and email.
• Document all technical issues, resolutions, and support activities within the ticketing system
• Assist employees with core banking system access, password resets, and user account management
• Escalate complex technical issues beyond first level to staff when necessary
• Remain current on systems, processes, and procedural updates
• Think creatively and propose ways to improve the delivery of System Support Services
• Engage in continuous learning to develop the knowledge and skills to progress to a level 2 System Support Technician in a timely manner.

QualificationsEducation and Experience

• Associates degree or equivalent training and experience
• Proven Customer Service Experience

Knowledge, Skills and Abilities

• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to function well in a high‑paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• General knowledge of operating systems-Windows 11, Windows Server 2022 and Linux
• Working knowledge PC hardware and components including processors, motherboards, memory and hard drives
• Basic understanding of computers, printers, scanners, projectors and other devices or peripherals

Physical Considerations

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
• Ability to lift and/or carry up to 50 pounds
• Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required
• Sitting – 80%; standing and walking - 20%
• Hearing, visual, and verbal ability required.
• Prolonged periods of sitting at a desk and working on a computer
• Valid driver’s license required

Sage Credit Union is an Equal Opportunity Employer.

The good faith hourly salary range for this position is $21/hr - $33/hr. This range is an estimate, based on potential employee qualifications, including bonafide factors, operational needs, and the finalized job description. The hourly salary may vary above or below the stated amounts, as permitted by applicable law.