Desktop Support Technician

Insight Global; Richmond (VA); On-site; USD 30,000 - 34,000; Full time

Job summary

Insight Global seeks a Desktop Support Technician II to provide Tier 2 hardware and software support across multiple locations. You will troubleshoot complex issues and serve as an escalation point for the Service Desk, deploying and maintaining company devices and supporting onboarding.

The role requires hands-on experience with Windows, Citrix, VPN, and device management tools, plus a proactive approach to documentation, asset tracking, and on-call rotations.

Qualifications

• 3+ years in help desk, technical support, or desktop support.
• Strong knowledge of Windows, Office, networking, printers, file sharing, Citrix, and VDI.
• Strong troubleshooting, communication, and customer service skills.
• Experience with Active Directory, Jira Service Management, SCCM, AirWatch, TeamViewer, iGel OS, or UMS is a plus.
• CompTIA A+, Network+, MCP, or similar certification preferred.
• Ability to lift approximately 20 pounds.

Responsibilities

• Troubleshoot hardware, software, connectivity, VPN, printer, and mobile device issues.
• Serve as an escalation point for Service Desk technicians.
• Image, configure, deploy, and support laptops, desktops, tablets, and thin clients.
• Support employee onboarding, account setup, and hardware deployment.
• Maintain accurate ticket updates, technical documentation, and asset inventory.
• Assist with technology projects, system outages, and a 24/7 on-call rotation.

Skills

Windows

Microsoft Office

Networking

Printers

Citrix

VDI

Active Directory

Jira Service Management

SCCM

AirWatch

TeamViewer

iGel OS

UMS

Education

CompTIA A+

Network+

MCP

Tools

Jira Service Management

SCCM

AirWatch

TeamViewer

iGel OS

UMS

Job description

Job Description

We are seeking a Desktop Support Technician II to provide Tier 2 hardware and software support. This person will troubleshoot complex technical issues, serve as an escalation point for the Service Desk, support end users across multiple locations, and help deploy and maintain company devices. The pay rate for this role is $22-25hr depending on years of experience.

Troubleshoot hardware, software, connectivity, VPN, printer, and mobile device issues

Serve as an escalation point for Service Desk technicians

Image, configure, deploy, and support laptops, desktops, tablets, and thin clients

Support employee onboarding, account setup, and hardware deployment

Maintain accurate ticket updates, technical documentation, and asset inventory

Assist with technology projects, system outages, and a 24/7 on-call rotation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3+ years of experience in help desk, technical support, or desktop support

Strong knowledge of Windows, Microsoft Office, networking, printers, file sharing, Citrix, and VDI

Strong troubleshooting, communication, and customer service skills

Experience with Active Directory, Jira Service Management, SCCM, AirWatch, TeamViewer, iGel OS, or UMS is a plus

CompTIA A+, Network+, MCP, or similar certification is preferred

Ability to lift approximately 20 pounds