Systems Support Specialist – Troubleshooter & Data Insights

Socket.dev; Oklahoma; On-site; USD 42,000 - 66,000; Full time

Job summary

TransCore is seeking a Systems Support Specialist to provide first-level support for toll hardware and software in Oklahoma City. Responsibilities include monitoring system health, triaging requests to the right groups, and coordinating with technical and operations staff to resolve issues.

The role requires strong problem solving, troubleshooting, and customer service skills, with a focus on accurate data gathering and effective communication. On-site work in Oklahoma City is expected.

Qualifications

• High school diploma or GED required.
• Associates degree in Computer Technology or related field, or two years of equivalent work experience.
• Experience in system/software support and customer service.

Responsibilities

• Track system health trends and monitor overall system performance.
• Triage requests from OTA and assign to the appropriate groups.
• Communicate regularly with technical, applications, and operations staff.
• Create queries to gather data for analysis.
• Triage issues to the proper groups and support field staff.
• Review quality specs and technical design documents and provide feedback.

Skills

Problem solving skills

Troubleshooting

Systems/Software support

Product knowledge

Detail oriented

Communication skills

Customer service skills

Education

High school diploma or GED

Associates degree in Computer Technology or related field

Two years of equivalent work experience

Job description

TransCore is seeking a Systems Support Specialist to provide first-level support for toll hardware and software in Oklahoma City. Responsibilities include monitoring system health, triaging requests to the right groups, and coordinating with technical and operations staff to resolve issues.

The role requires strong problem solving, troubleshooting, and customer service skills, with a focus on accurate data gathering and effective communication. On-site work in Oklahoma City is expected.